Equifax Technical Client Support Analyst reviews

3.8

68% would recommend to a friend

(101 total reviews)
avatar

Mark Begor

88% approve of CEO

65% positive business outlook

Technical Client Support Analyst employees have rated Equifax with 3.8 out of 5 stars, based on 101 company reviews on Glassdoor. This indicates that most Technical Client Support Analyst professionals have a good working experience there. Equifax is rated in line with the average (within 1 standard deviation) by Technical Client Support Analyst professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

101 reviews
2.0
Aug 15, 2014

Frustrated

Recommend
CEO approval
Business Outlook

Pros

I have a job at the moment.

Cons

After years with this company they have managed to decrease pay, increase insurance and demote salary pay to hourly pay. We now have to punch a time clock that is micro-managed to the fullest extent. We are not able to move with out being spied upon from a dictating manager whom i am not sure how remains to keep the position. They say they are flexible with schedules and have gave you the tools to allow this however over the last year the flexibility has been removed little by little. It has been extremely frustrating to begin a career with this company to love and respect it and years later feel used and abused. This has turned into a typical corp. enviornement where you are just a number and the go green means make the employees hate it enough to leave so they can down size through attrition. I have come to believe they can careless if you are happy with this company. It is a political nightmare. FYI most are looking for new employement and will leave in a heartbeat if givin the right opportunity to run.

2.0
Mar 27, 2014
Recommend
CEO approval
Business Outlook

Pros

Long time stable organization that is in the midst of a refocusing on new data driven solutions. Piles of data both regulated and unregulated for use in developing new services.

Cons

The focus on the bottom line has lead to the "job elimination" of legacy employees (15+ years of service) resulting in a drain on IP that cannot be replaced with younger less expensive associates. The focus on quarter to quarter bottom line has resulted in the changing, after the fact, of the incentive program refusing to pay top performers the $$ they earned under the program. The reasoning being "the program structure was paying out too much for the individual's account portfolio size." Bottom line - people worked their tails off to achieve exceptional results, regardless of their "portfolio size", to improve the EFX bottom line, only to be told that what they thought they earned was determined after the fact to be more than the architects of the plan felt was appropriate.

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