Equinox reviews

3.3

52% would recommend to a friend

(3,581 total reviews)
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Harvey Spevak

49% approve of CEO

41% positive business outlook

Equinox has an employee rating of 3.3 out of 5 stars, based on 3,581 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Equinox employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

4K reviews
2.0
Sep 10, 2012
Recommend
CEO approval
Business Outlook

Pros

As a trainer it has the best educational system for a trainer of any skill level, you'll find something new to learn from outside educators they bring in. However these educators are some of the best doctors, scientists and scholars in the New York City area.

Cons

Pay = They pay a floor trainer $8 an hour while Tier 1s start at $23 an hour (mind you they get $95 for this trainer from member) Tier 2 is $34.50 an hour (they take $105 from member) Tier 3 they pay $46 and get $120 for your skills. So in short the take is poor. Use them for their education and leave is what most trainers do. Business Management - They don't care if trainers need more clients, their idea to boost business is bring on board more people(trainers) and reach the income goal of the company not of the trainer. I'd say even in January 50% of Equinox trainers are not where they want to be with income because the gym is over-saturated with Trainers. Management = The managers they had pick all have sh1tty attitudes and mentally haven't developed a maturity level that is greater then a popular 16 year old in high school. Either you have to be a @$$ kisser with them or you have to go and hang out with them to get a "qualified lead." otherwise you better be a darn good salesman (this was how i survived, yes you survive here its rare to thrive here). I also know for a fact that people who have applied for management have been turned down cause they are 'too nice'. This bothers me to the point where I have to mention it. When I learned this fact I realize they only put poor quality people in these management positions, I guess that's why people always complain about the managers on Yelp.com . They probably have to hire them corrupt just so they match upper management's value system or just don't out shine them. I've had to deal with issues with the members myself more then half the time because they have a very hands off attitude with customer service. Upper Management is mostly underqualified to run a gym with their "leaders" having degrees from Film School, Liberal Arts Degrees, former bankers, etc. You have 1 or 2 good people but the rest of them I wouldn't trust to run my business. I believe from this lack of quality leadership steams alot of the other issues this club has. Remember a business is only as good as the people (or goons) you have running it. My honest opinion is with all their flaws it would be easy for a group of people to do what the management at Equinox is doing only better. Management makes enemies with staff and members frequently enough, never see this any where else. It wouldn't surprise me when a legit competitor comes out of no where, comes in and knocks Equinox off the throne as the kings of luxury gyms.

1.0
May 9, 2011
Recommend
CEO approval
Business Outlook

Pros

There are no Pro's. The closest thing to a Pro is that you get a free membership when you work for the company, but being that it is so miserable to work in this environment, I did not even want to step foot in this place if I wasn't working.

Cons

Too many to describe. They do not value their employees. Morale is at an all time low. No motivation from manager's, just threats to make "their" goal or else you will be fired. Extremely low pay. Hostile work environment.

1.0
Aug 29, 2009
Recommend
CEO approval
Business Outlook

Pros

Energizing environment, nice employees, SOP's are well thought, updated computers etc., motivating.

Cons

High attrition of employees. Corp. shows no support for any employee. Terminations are based on age, sex, & politics. An employees "statistics" are never recognized. If an employee exceeds goals & adds to the organization, it is rarely noticed. Several Illegal actions occur: Spa, Shop use members Credit Cards Illegally & the doers are never terminated, because the GM's authorize this procedure so the dept hits Goal. Mange,ent never recognizes a members complaint, or what the Member wants ex: instructors w/huge following who are terminated due to jealous GFM or GFRegionals, members quit &/or complain no one listens. Members are instructors & PT's. Not community friendly. Unhappy employees.

Viewing 43 - 45 of 3,581 Reviews

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