Equinox reviews

3.3

52% would recommend to a friend

(3,570 total reviews)
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Harvey Spevak

50% approve of CEO

39% positive business outlook

Equinox has an employee rating of 3.3 out of 5 stars, based on 3,570 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Equinox employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

4K reviews
3.0
Jun 10, 2016
Recommend
CEO approval
Business Outlook

Pros

Equinox is a wonderful company if you want to dedicate your life/career to the fitness industry. They provide an astronomical amount of support and resources to help you grow your business as a trainer and improve your education. Management is always very appreciative and helpful, and they treat you with respect and like a human being which is rare in commercial gyms. They are very science oriented and stay up to date with research and trends in the field. Further, most trainers and management have bachelors or master's degrees in related fields. You are surrounded by a very bright team of people who all want you to succeed. Earning potential is probably the highest out of any other gym chain. It is very easy to make 50-100k at Equinox if you are well educated, have a good business sense, and are willing to put in time at the facility. There are also many opportunities to move up in the company in different ways such as educating new trainers, manager in training programs etc. Clients are on the wealthy side but also seem to be very educated so they are easy to work with and are often very appreciative of the time and effort you dedicate to them. You will learn a lot at Equinox and do things much differently than other gyms. For instance, you get many hours of paid education learning how to do VO2 max testing, use body fat calipers, take heart rate/blood pressure, design programs, etc. Each client gets a free session and baseline analysis with their membership, so getting to speak with new members is very easy. You meet with your manager each week fro advice and feedback, have monthly meetings with interesting educational and company wide initiatives, and get discounts on many different certifications and seminars. Overall, if you want to work in a commercial gym setting, this is 100% the place to be. But be prepared to work and work hard with split shifts, waking up at 4AM, closing late nights, etc until you build up a client book.

Cons

Ultimately Equinox is not for everyone, as there is very little work life balance. I'd go as far as saying it is horrible, but it depends on how much you enjoy dedicating your time to being at work. You will be asked to do things on your days off, but ultimately they are to benefit you. Such as coming in last minute for a member who wants to work with a trainer on their free session. Shifts change month to month so it can be very annoying for someone who has commitments to keep. Management tries to do a good job of accommodating everyone, but it is tough to juggle dozens of trainers schedules. Once you get your clients set, you will have a bit more freedom to choose when you come in. But at the same time, there are still requirements for continuing education and additional responsibilities you will have outside of JUST training members. Many clients come in from 5 AM-10AM and 4PM-7PM, so your days will likely be split. I suggest living close to the gym, because many of the top trainers are coming and going from open until close. You may not think split shifts sound bad, but it can be very stressful knowing your day doesn't really ever end even if you aren't "working" the whole time. The first few months will have you putting in 30-40 hours a week between floor shifts, meetings, education courses, and sessions. Keep in mind you may have days where you have a 15 minute meeting at 830 AM, a client at 10AM-1AM, a floor shift from 12PM-4PM, and a free session at 6PM so there is a lot of downtime where you are encouraged to "build your business" which really just means sending out emails and writing up programs. You are only compensated for 1 hour a week of this, but it adds up to much more time needed. Floor shifts can be somewhat boring at smaller clubs if you are working alone and may feel tedious, but ultimately they are there to help you grow your business and are what you make of them. If you use them correctly it is worthwhile, but some shifts are very dead and you will be hard pressed to find new members. Perhaps the biggest con is the constant stress of losing a member, getting sick, going away on vacation, or anything else that will affect your income/ability to earn benefits. This never goes away, so you will be dealing with this for the entirety of your time hear unless you move on to a management or corporate position. It is a bit better at Equinox than other gyms, because so many members do take part in training you can usually pick up new members quickly once you are well established and earn your place at a higher tier level. There are very few trainers who are older than 40-50, it is definitely a young guys/girls game. Definitely a very high stress position that makes the prospect of retirement or taking time off never really seem feasible. It seems a bit silly, but the juice bar (Juice Press) is absolutely horrible at the NJ, NY, and CT locations. Many members and almost all staff have disdain for it. Overpriced, all vegan, and they try to hard to reinvent the wheel for basic things like salads and protein shakes that taste unflattering. Equinox knows this is a problem and has sent out an email to the North East locations saying they are sticking to their guns (they have to, they have a contract) but we all really hope things will change once the contract is up. It would be nice of gym staff could get lunch in the gym and have choices of animal protein, shakes that don't cost $10 (I am not exaggerating), and basic things like regular bottles of water and protein bars. Finally, it would be nice of Equinox would improve the quality of the equipment they purchase. This will vary by location, but they spend thousands of dollars on gimmicky products (like VIPR) but don't even have basic things like push sleds, tires, etc. If Equinox wants to be different, they don't really need 50 different machines which trainers use less and less. Get more variety in your equipment to address clients who want to train for a sport and encourage more functional fitness. They have some stuff like TRX, kettlebells, plyoboxes, etc but it seems that they are quick to waste money on things we really don't want or need.

2.0
Feb 1, 2013

Unless you are a big dawg they don't care about you

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free membership to their beautiful gyms; good and interesting people to work with; company is rapidly expanding so it could be exciting to work for a company growing as such.

Cons

In corporate it is low pay and ridiculously low increases year over year. You work very hard for minimal raises that don't even cover the cost of living increases - which are very high in New York. They don't appreciate anyone who isn't sitting in a Director's office or higher.

1.0
Apr 14, 2017
Recommend
CEO approval
Business Outlook

Pros

Education, elite clientele, "status", clean, updated equipment....I don't really have anything else nice to say so....

Cons

Toxic work environment, horrible company culture, intimidation from managers all the way up, consistance pressure to exceed previous month's session number, zero support for work/life balance, unethical behavior. This company doesn't practice what it preaches about health and fitness, AT ALL.

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