Ericsson reviews

Sometime you can feel that you are doing very specific work which is just a part of the whole thing. Its because there are so many processes which are followed. but its true that to manage such a huge company, these processes are mandatory requirements.

There is enormous pressure on managers to utilize the workforce 100%+. However, there is little respect for these hard working people in the field. On call is mandatory and when you are on call you DO get called - alot. The workforce management system sees to that. Work is delivered via your smartphone and you never know what you're going to get. Often tasks are beyond the ability of the technician as no training is offered and the system does not take individual skill sets into account. "A tech is a tech" is a term I hear quite often. We were recently "absorbed" by Ericsson from a large U.S. telecom carrier so my views may swing more negative than most.