The work-life balance is virtually non-existent, and the probationary training is extremely rigorous. You have just two weeks to learn everything and pass the tests, or you risk being let go. Unfortunately, the training is not well-structured, and the trainers often contradict each other, creating a lot of confusion. Despite having experience with drafting letters, the demands are overwhelming, and the tasks are far more complex than anticipated. With so many components to learn and master in such a short time, it’s nearly impossible to complete everything within the allotted period.
During training, you’re told to be available until 6 PM, but you don’t get paid for the full allotted time. The AI system used is subpar, and you end up spending most of your time fixing its mistakes, including fabricated injuries. This is especially difficult given the sheer volume of medical records you have to process—around 500+ on average.
Additionally, the compensation is significantly lower than expected for the demands and workload required. The company operates with a high turnover mentality, and employees are treated as expendable rather than valued team members. Current employees have also been instructed to leave positive reviews on Glassdoor to artificially improve the company’s ratings, which is troubling, as a reputable company should not need to encourage this kind of activity.
