Pros
Little oversight, you make your own schedule.
Cons
It is truly hard to give an employer a low rating without sounding like you were simply a bad employee. Here is my best attempt. I was at the company for 10 months. During the interview process, I made it very clear it was my first B2B role. I was told that I would be given a range of clients ranging from tier 1-3 which would give me a idea of how the process works. Tier 1 clients we actively work with and have active placements with, tier 3 clients are clients who have never heard of us. I was told I would be provided with at minimum 3 of these "Tier 1" accounts and a array of 2 and 3. After accepting the role I received 1 month of recruiter training and 2 months of account manager training. The training for the large part was entirely useless, it did not cover many of the processes that you needed during the day-to-day. Your co-workers have no incentive to teach you, as they have incredibly busy schedules and metrics to keep. Depending on the location there is no Manager on site to help with these tasks. Once I was out of training, I was never handed a single "Tier 1" account as explained when I interviewed for the position. The list of clients I was told to call had no active clients, and the latest client that we had worked with off the list was from 2013 (currently it is 2017). When I brought this up with upper management, they let me know that when they recruit for the account manager position, the recruiting staff have different definitions of "Tier 1" that varies from region to region. You simply cannot trust anything you hear during the interview process. The overwhelming majority of successful account managers that I got to know in the company simply inherited accounts when the majority of the office quit. I only know of 1 account manager that had the ability to stick around long enough to generate new relationships on their own without being supplemented with other accounts out of 60+ account managers across the US. For instance we have a monthly "Young Guns" call where we all listen to the stories and success of other account managers that were able to rapidly climb in spread (the amount of profit we generate that we are paid commission on). Every single one of these calls had the speaker lead with "well, every other account manager in the office quit, and I had to take over all of their accounts". The most frustrating part, is that being handed or not handed accounts is not included in KPI's or bonus potential. For example we had a mass exodus of account managers in a larger city. The new account manager fresh out of training that took over those accounts was able to hit insane numbers that would be impossible without being inherited the spread of a successful AM. These other Account Managers were eligible for 5k-10k bonuses that were simply out of my markets scope. Once you are in the role, you will have to provide your own tools to be successful. We had a tool that would find managers names and telephone numbers, but we only had 2 logins for the entire district of 60+ account managers. Older account managers had their Linkedin Premium accounts paid for, while new account managers have to spend 80$ a month. Constantly removing tools for new account managers to do their jobs makes it just that more difficult. This is my first position where I ever been unsuccessful. I strongly urge potential candidates to pursue other options. There is a myriad of other problems and I merely scratched the surface.
