Overworked and underpaid. Leaders did not hold everyone to the same standards of accountability. The field reps would go weeks without noting a ticket but the support teams were expected to note them daily even if there was no update. Just to say the ticket was looked at and was penalized if it wasn't noted. Even if the ticket was waiting on something from the field. Being purchased and resold, etc. would cause new hires to get higher pay then people who had seniority, yet the company motto is "Powered by Experience". Lack of coordination between departments. Field techs needed more training and a guide to tell them step by step how to troubleshoot because they would repeat things done already and the issue would return which was also wasting company time and resources. The sales group tended to agree to a lot of things that the field techs and support were not capable of or ready for causing heartache for support, field, and customer. A member of leadership asked me inappropriate (sexual) questions in the middle of the call center. I was demoted by a member of leadership who never even seen me work because I did not have the "appearance" of a leader because of how I was dressed and because my hair was not to the managers liking and because I didnt speak to her while I was on my break because I was doing something important on my phone. They said I was "uncoachable" because I pointed out while they were trying to coach me that I got approval from a member of leadership so that they can coach that person too. Managers seemed to have favorites who got away with poor behavior like attitudes. When I had suggestions to change procedures they were never noted, but then they would be implemented years later, and never got any acknowledgement for it. There was no guidelines set across from install/service to determine when a job needs to be moved over. And it didnt seem fair that service would sometimes do all of the legwork and provide quotes and get it approved and order equipment for it to be handed over to install who then got a commission. While the support service project manager got nothing.
