Expedia Group Loding Partner Services reviews

Work and training: the training itself was ok but there was no time to practice with a mentor before going live, which I think is tantamount before anyone starts working independently in a team like this. The work itself had the potential for being interesting and rewarding and there were growth opportunities; however, with the chronic staffing issue, it felt like working in a sweatshop with constant pressure to take phone calls even though there was more than enough offline work to do which was equally important. If you are new and need to ask questions all the time, it’s very frustrating if you cannot work at your own pace until you get the hang of things. I will not compromise the quality of my work but this expectation from the supervisors put undue severe pressure on me. The internal communication between teams needs a LOT of improvement. The tools are needlessly complicated and user-unfriendly and teams often do not share the same tools, meaning the one hand literally does not know what the other is doing. The clients were amazing and the highlight of my day Staffing: during my short time there (six weeks) two colleagues left and one gave his notice and at least three others told me that they would quit if they had another job lined up. This was in a team of 20. It was a revolving door with staff. That should have been sending alarm bells off. On any given day up to 20% of the team was not there (day off, sick, nobody seemed to ever know). Meanwhile, other teams were OVER-staffed! When I spoke to upper management about this, it was acknowledged that our team is one of the last ones to be grappling with the staffing issue. Some warning from management would have been appreciated as in retrospect the salary offered was not nearly enough to compensate for the workload and level of stress when I know that other colleagues in other language teams literally had no work!!! Working with the client: I do not know why but Expedia chose to see the clients as being guilty until proven innocent. The level of mistrust shocked me. Our supervisors instructed us to push back repeatedly to the hotels even when they were clearly in the right. I witnessed so many instances where the “facts” in our tools were outright lies and conflicted with what the hotels were telling us e.g. claims from Expedia that the hotel waived the fees whereby their policy was not to do so. Is this how you build trust with a client? So many processes could have been simplified—thereby improving customer satisfaction, if only we trusted the customer. So much for being an American company where that value is normally one of the most important rules to follow. I suppose at the end of the day, it's all about numbers and profits. However, there was such resistance to change. I lost count of the number of times I heard: "We cannot change that process" or “That’s simply the way it is going to be”. You can only hear that so many times before you get numb. To be able to survive in this kind of environment, you basically have to become robotic. I came to this company with so much hope and high expectations. Never has a company disappointed me as much as Expedia.