4.0
Sep 24, 2014
Great broad education in the travel industry
Anonymous employee
Current employee, more than 3 years
Las Vegas, NV
Recommend
CEO approval
Business Outlook
Pros
Most supervisors believe in their employees "moving up the ladder" and provides great support to do so. Promoting from within HAPPENS as long as employees are able to get through the natural challenges of working in a call center i.e. headache-inducing customers.
Cons
Turnover rate is higher than it should be due to previous inconsistencies in training which has been improving. Due to promoting from within the amount of "seasoned agents" is low.