Is Experian a good company to work for as a Client Service Associate II?

Client Service Associate II professionals working at Experian have rated their employer with 3.7 out of 5 stars in 157 Glassdoor reviews. This is a lower than average score with the overall rating of Experian employees being 4.1 out of 5 stars. Search open Client Service Associate II Jobs at Experian now and start preparing for your job interview by browsing frequently asked Client Service Associate II interview questions at Experian .

Does Experian pay Client Service Associate II employees well?

Client Service Associate II professionals rate their compensation and benefits at Experian with 3.9 out of 5 stars based on 157 anonymously submitted employee reviews. This is 2.5% worse than the company average rating for salary and benefits. Find out more about Client Service Associate II salaries at Experian.

How happy are Client Service Associate II professionals working at Experian?

65% of Client Service Associate II employees at Experian would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. Client Service Associate II professionals have also rated Experian with a 4.3 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Experian?

Software Engineer (139) , Senior Software Engineer (107) , Project Manager (88) , Software Developer (87) , Product Manager (86) , Account Manager (73) , Manager (67) , Account Executive (64) , Director (64) , Sales (64) , Customer Service Representative (63) , Analyst (59) , Business Analyst (57) , Analista Sênior (52) , Gerente (50)

What are the pros of working at Experian according to real employee reviews?

"Good Benefits and Remote" ((in 551 reviews)); "great people and a company that tries its best to stick to values" ((in 490 reviews)); "Experian has a great culture and allows employees to innovate their ideas and use data to benefit the organization." ((in 454 reviews)); "Very flexible and good work/life balance" ((in 350 reviews)); "Colleagues which are a great" ((in 178 reviews))

What are the cons of working at Experian according to real employee reviews?

"It represents many extra hours that based con labor chilean regulations were never paid and salaries are very low for SSC teams." ((in 152 reviews)); "Many managers have now not seen their teams face to face or met new starters for over 5 years." ((in 110 reviews)); "Constant layoffs and everyone worried about layoffs." ((in 82 reviews)); "Senior management does not have the skill set to effectively run group." ((in 54 reviews)); "No training was provided from a technical aspect and this was largely pushed onto existing staff to provide who were already battling through unachievable workloads." ((in 50 reviews))

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Experian

Experian Client Service Associate II reviews

3.7

65% would recommend to a friend

(157 total reviews)

Brian Cassin

69% approve of CEO

80% positive business outlook

Ratings by category

4.3

Work/Life balance

4.1

Diversity & inclusion

3.9

Compensation and benefits

3.8

Culture & values

3.7

Career opportunities

3.5

Senior management

Client Services Associate II employees have rated Experian with 3.7 out of 5 stars, based on 157 company reviews on Glassdoor. This indicates that most Client Services Associate II professionals have a good working experience there. Experian is rated in line with the average (within 1 standard deviation) by Client Services Associate II professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

157 reviews

1.0

Jan 31, 2015

Obsolete Tools & Poor customer business focus

Account manager

Recommend

CEO approval

Business Outlook

Pros

Promote work hard play hard culture. Pay is award standard and employees have access to additional benefits, health and financial.

Cons

Dysfunctional knowledge Silos across organisation. No clear direction or leadership from Mid Managers, unrealistic product and pricing models. Focus to much on competitor behaviour and not on customer business. Big Brother Management is worse than a foreign call centre and all Sales KPI's are geared in favour of the company short term. Experian promote rivalry and competition within their work groups.

3.0

Jan 13, 2015

This was a good place to learn

Account manager

Recommend

CEO approval

Business Outlook

Pros

Friendly people Established business Great clients Nice management

Cons

Lack of growth potential Corporate bureaucracy

1.0

Jan 5, 2015

Circling the drain

Account manager

Recommend

CEO approval

Business Outlook

Pros

Free bagels on Wednesdays, hot breakfast the first of the month

Cons

Technology never really had a chance

Viewing 124 - 126 of 157 Reviews

Jobs at Experian

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Client Executive - Midwest (Remote)

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Client Executive – West Region

Client Executive, Healthcare SaaS -Strategic Expansion & New Business (TX/OK)

United States

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Experian Client Service Associate II reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Obsolete Tools & Poor customer business focus

This was a good place to learn

Circling the drain

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