Is Experian a good company to work for as a Client Service Associate II?

Client Service Associate II professionals working at Experian have rated their employer with 3.7 out of 5 stars in 157 Glassdoor reviews. This is a lower than average score with the overall rating of Experian employees being 4.1 out of 5 stars. Search open Client Service Associate II Jobs at Experian now and start preparing for your job interview by browsing frequently asked Client Service Associate II interview questions at Experian .

Does Experian pay Client Service Associate II employees well?

Client Service Associate II professionals rate their compensation and benefits at Experian with 3.9 out of 5 stars based on 157 anonymously submitted employee reviews. This is 2.5% worse than the company average rating for salary and benefits. Find out more about Client Service Associate II salaries at Experian.

How happy are Client Service Associate II professionals working at Experian?

65% of Client Service Associate II employees at Experian would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. Client Service Associate II professionals have also rated Experian with a 4.3 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Experian?

Software Engineer (139) , Senior Software Engineer (107) , Project Manager (88) , Software Developer (87) , Product Manager (86) , Account Manager (73) , Manager (67) , Account Executive (64) , Director (64) , Sales (64) , Customer Service Representative (63) , Analyst (59) , Business Analyst (57) , Analista Sênior (52) , Gerente (50)

What are the pros of working at Experian according to real employee reviews?

"Good Benefits and Remote" ((in 551 reviews)); "great people and a company that tries its best to stick to values" ((in 490 reviews)); "Experian has a great culture and allows employees to innovate their ideas and use data to benefit the organization." ((in 454 reviews)); "Very flexible and good work/life balance" ((in 350 reviews)); "Colleagues which are a great" ((in 178 reviews))

What are the cons of working at Experian according to real employee reviews?

"It represents many extra hours that based con labor chilean regulations were never paid and salaries are very low for SSC teams." ((in 152 reviews)); "Many managers have now not seen their teams face to face or met new starters for over 5 years." ((in 110 reviews)); "Constant layoffs and everyone worried about layoffs." ((in 82 reviews)); "Senior management does not have the skill set to effectively run group." ((in 54 reviews)); "No training was provided from a technical aspect and this was largely pushed onto existing staff to provide who were already battling through unachievable workloads." ((in 50 reviews))

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Experian Client Service Associate II reviews

3.7

65% would recommend to a friend

(157 total reviews)

Brian Cassin

69% approve of CEO

80% positive business outlook

Ratings by category

4.3

Work/Life balance

4.1

Diversity & inclusion

3.9

Compensation and benefits

3.8

Culture & values

3.7

Career opportunities

3.5

Senior management

Client Services Associate II employees have rated Experian with 3.7 out of 5 stars, based on 157 company reviews on Glassdoor. This indicates that most Client Services Associate II professionals have a good working experience there. Experian is rated in line with the average (within 1 standard deviation) by Client Services Associate II professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

157 reviews

1.0

Nov 6, 2014

DO NOT WORK HERE!!! Waste of career time!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Gain relationships with co workers Benefits Perks

Cons

Management and supervisors look out for eachother. So there is no advancement besides people they choose. Promotion is based on being liked and not skill. They have so many lawsuits, sexual harassment, discrimination, fmla and sadly HR takes the manager and supervisors side if you file a complaint. (They have a tight close unit) The experian brand cheats there customers with the $1 trial every call is a upset member demanding refunds and we are trained not to give any refunds This job does nothing for natural talent, it will drive you crazy...

2.0

Oct 14, 2014

Top heavy company that used to innovate but now is only concerned about the bottom line. Hopefully they can turn it.

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

Good pay and benefits, nice cafeteria

Cons

The company is not agile enough to keep up with the changing pace of the marketplace.

2.0

Oct 1, 2014

Large multi layered organisation, easy to get lost in the crowd

Account manager

Recommend

CEO approval

Business Outlook

Pros

Training - this company was an excellent place for me to start my career, they had very good training platforms in place and most of the time the training was delivered to an excellent standard. Great social events, very good at pulling the employees together at the team level and company level.

Cons

My main issue with Experian is their insistence in promoting and employing the wrong type of person into team management positions, poor leaders with no idea how to inspire.

Viewing 127 - 129 of 157 Reviews

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Experian

Experian Client Service Associate II reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

DO NOT WORK HERE!!! Waste of career time!

Top heavy company that used to innovate but now is only concerned about the bottom line. Hopefully they can turn it.

Large multi layered organisation, easy to get lost in the crowd

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