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      Experian

      Engaged Employer

      Experian Client Support Analyst reviews

      3.7

      65% would recommend to a friend

      (158 total reviews)
      avatar

      Brian Cassin

      69% approve of CEO

      80% positive business outlook

      Ratings by category

      4.3

      Work/Life balance

      4.1

      Diversity & inclusion

      3.9

      Compensation and benefits

      3.8

      Culture & values

      3.7

      Career opportunities

      3.6

      Senior management

      Client Support Analyst employees have rated Experian with 3.7 out of 5 stars, based on 158 company reviews on Glassdoor. This indicates that most Client Support Analyst professionals have a good working experience there. Experian is rated in line with the average (within 1 standard deviation) by Client Support Analyst professionals compared to other employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      158 reviews
      1.0
      Mar 6, 2013

      Target driven with no loyalty to staff

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting work Good location easy commute There is a sense of trying to serve charities Ftse 100 firm Nice enough colleagues

      Cons

      Unrealistic expectations Poor work life balance Self serving management with no foresight beyond the bottom line Archaic HR policy Real information does not flow despite a deluge of emails and intranet sites which are supposed to deal with this. Insular Departments Huge staff turnover

      1.0
      Dec 20, 2012

      Say goodbye to your life

      Senior account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good base and commission structure, good benefits. Free beer on Fridays.

      Cons

      Garbage software, toxic frat-boy culture, micro-management, 100% sales oriented culture to the point where the product itself is almost irrelevant. Travel requirements are significantly underestimated, plan on spending nearly half of the month on the road.

      2.0
      Jul 26, 2012

      Over worked & Under Paid!

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great place to learn sales skills - Many of your colleagues will become your friends if you are around 23-30.

      Cons

      - Company is performing poorly - Senior management is a joke and can't help out with much - High expectations. In order to be successful, you have to work long hours and there is a lot of pressure. - HR is a joke - They've cut opportunities to make money which is laughable

      Viewing 145 - 147 of 158 Reviews
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      Glassdoor has 8,138 Experian reviews submitted anonymously by Experian employees. Read employee reviews and ratings on Glassdoor to decide if Experian is right for you.