Is Experian a good company to work for as a Client Support Analyst?

Client Support Analyst professionals working at Experian have rated their employer with 3.7 out of 5 stars in 158 Glassdoor reviews. This is a lower than average score with the overall rating of Experian employees being 4.1 out of 5 stars. Search open Client Support Analyst Jobs at Experian now and start preparing for your job interview by browsing frequently asked Client Support Analyst interview questions at Experian .

Does Experian pay Client Support Analyst employees well?

Client Support Analyst professionals rate their compensation and benefits at Experian with 3.9 out of 5 stars based on 158 anonymously submitted employee reviews. This is 2.5% worse than the company average rating for salary and benefits. Find out more about Client Support Analyst salaries at Experian.

How happy are Client Support Analyst professionals working at Experian?

65% of Client Support Analyst employees at Experian would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Client Support Analyst professionals have also rated Experian with a 4.3 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Experian?

Software Engineer (137) , Senior Software Engineer (105) , Project Manager (88) , Software Developer (87) , Product Manager (86) , Account Manager (73) , Manager (67) , Account Executive (64) , Director (64) , Sales (64) , Customer Service Representative (63) , Analyst (59) , Business Analyst (57) , Analista Sênior (52) , Gerente (50)

What are the pros of working at Experian according to real employee reviews?

"Good Comp and Benefits" ((in 551 reviews)); "great people and a company that tries its best to stick to values" ((in 488 reviews)); "Experian has a great culture and allows employees to innovate their ideas and use data to benefit the organization." ((in 468 reviews)); "Very flexible and good work/life balance" ((in 345 reviews)); "Colleagues which are a great" ((in 172 reviews))

What are the cons of working at Experian according to real employee reviews?

"Poor management and lack of empathy" ((in 217 reviews)); "Many managers have now not seen their teams face to face or met new starters for over 5 years." ((in 107 reviews)); "Senior management does not have the skill set to effectively run group." ((in 59 reviews)); "Upper management is clueless." ((in 45 reviews)); "Many of the supervisors are the worst gossipers in there who use others to hide their own incompetence." ((in 13 reviews))

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Experian

Experian Client Support Analyst reviews

3.7

65% would recommend to a friend

(158 total reviews)

Brian Cassin

69% approve of CEO

80% positive business outlook

Ratings by category

4.3

Work/Life balance

4.1

Diversity & inclusion

3.9

Compensation and benefits

3.8

Culture & values

3.7

Career opportunities

3.6

Senior management

Client Support Analyst employees have rated Experian with 3.7 out of 5 stars, based on 158 company reviews on Glassdoor. This indicates that most Client Support Analyst professionals have a good working experience there. Experian is rated in line with the average (within 1 standard deviation) by Client Support Analyst professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

158 reviews

4.0

May 14, 2012

Work hard, Play hard sales environment with an extremely high failure rate but high rewards for those who make it.

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great culture for those in their mid 20's early 30's and who like to go to the bar often after work. Great location as well.

Cons

Antiquated systems. Sieble CRM had to be run on IE 8. Direct managers provide no help and will turn you away if you ask questions.

3.0

May 7, 2012

Hard work but great development and training

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

They actually want to make you into a good sales person External and internal training are very impressive Good people who are driven and know how to have fun Complex sale is great if you want to truly learn a solution sale at a young age All reps travel so even inexperienced people get to do face 2 face meetings If you truly want to be a good salesperson this a great place to start your career Top performers get promoted and continually challenged

Cons

Lack of work life balance Quota is tough to achieve if you are an inexperienced sales person Very young management team means that many mistakes are made and internal promotions mean viewpoint is a little myopic Job is lower paying and harder than most other jobs in the bay area

4.0

Dec 30, 2011

Great culture and perfect for recent graduates. Definitely a lot of room to grow as well.

Account manager

Recommend

CEO approval

Business Outlook

Pros

Culture, people, free breakfast on Wed, fun industry, etc.

Cons

Would be great if we had more 1:1 time with managers.

Viewing 148 - 150 of 158 Reviews

Jobs at Experian

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Global Channel Partnership Lead (Remote US)

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Senior Director, Demand Generation (Remote)

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Experian

Experian Client Support Analyst reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Work hard, Play hard sales environment with an extremely high failure rate but high rewards for those who make it.

Hard work but great development and training

Great culture and perfect for recent graduates. Definitely a lot of room to grow as well.

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