Express Scripts Servicio Al Cliente reviews

Since the merger the work is non stop I am doing the job of 4 people! Teammates are taking anti anxiety meds just to log on in the morning.. stress levels are extremely high. Tat time is nearlt impodsible due to the amount of work!! We are considered numbers,no longer people. The ESI way is robotic and non personalable. From calls to emails everything is becoming scripted, although there isnt a script! Upper managmenr has tied the hands iof the dept manger. Employees with long term "Medco tenure" are quitting left and right. ESI needs to re-evaulate keep the some of the Medco core values, they were working!! Life became miserable after the merger.

Lack of direction, leadership and communication at every level was damaging, and could alleviate any full growth potential of this organization.