Express Scripts IT Support reviews

This company does not care about the patients at all. We used to go above and beyond to get the pt there medication. Not any more. If u can't reach md we cancel the order. Or as we're told "kill it". All express cares about is the stupid boards. Ask the people who do the job instead of dictating.

Incompetent upper managment. Our IT director 's previous job was at a brewery and explained that to truly understand the company, he spent a day in the brewery and doing deliveries, so, for us to understand Express Scripts, we should go visit its automated mail-order pharmacy. If that doesn't show a total misunderstanding of the complexity of a pharmacy benefit management company, I don't know what does. Yet these are the guys making the IT decisions. Funny how none of the major screwups of recent software releases and the costs involved in fixing them make it into the management slide shows or the press.