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Extended Stay America

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Extended Stay America reviews

3.5

59% would recommend to a friend

(2,488 total reviews)
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Greg Juceam

62% approve of CEO

55% positive business outlook

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Jun 9, 2023

Hard Pass

Recommend
CEO approval
Business Outlook

Pros

The training this company provides is great!

Cons

Micromanaging, not a good set up from upper management with emergencies, no support on property, hourly employees are valued more than general managers, guests are able to be disrespectful and upper management shows no support for it, renovations are needed and there is no plan them. Would not recommend this company.

1.0
May 31, 2023
Recommend
CEO approval
Business Outlook

Pros

Meeting new people and making friends with different co workers, promotes from within, easy operating system

Cons

Awarding lazy employees, not talking to employees to have a voice, they will get rid of you before they will help handle the problem, they preach their core values but none of the upper management appreciate what you do for the company. Upper management only cares about the bottom dollar. No work?Life Balance, upper management takes advantage of employees with a flexible schedule rather than work it themselves

1.0
May 31, 2023
Recommend
CEO approval
Business Outlook

Pros

Not very many good things to say

Cons

Employees not protected from violent guests. Higher management allows guests to stay even after several complaints about the guests violent outbursts. After seeing several deaths of guests finding their bodies higher management still doesn't offer few days off to regroup. Favoritism among other managers. Some managers will only get written up while other managers get fired for doing the exact same thing. Horrible no work life balance when a managers brother was murdered she was told by her district manager to shorten her time off even though she had over 200 hours to use because she never took time off

Viewing 214 - 216 of 2,488 Reviews

Glassdoor has 2,522 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.