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Extended Stay America

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Extended Stay America reviews

3.5

59% would recommend to a friend

(2,489 total reviews)
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Greg Juceam

62% approve of CEO

54% positive business outlook

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,489 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Jan 2, 2016

Horrible co-workers and employers.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

7 night free stay for employees at any Extended Stay America Hotel. Must notify your manager first of which property you would like to stay so they can contact them to see if there are available rooms at the time you wish to stay.

Cons

Everyone on staff at the property I work at other than maybe a couple of employees at most, do not care about their employees. Especially the mangers. Even a co-worker of mine who has devoted herself to them for 7 years had to quit because they were treating us like we are nothing! It hurts so much seeing people getting treated like their just nothing but a dirty rag and thrown away. It makes me cry seeing hard devoted workers having to quit because of them. No one is equal here. We are just nails getting hammered down.

5.0
Jan 1, 2016

excellent

Recommend
CEO approval
Business Outlook

Pros

good brand to work for Big company

Cons

hierarchy not working properly... Not delegating to mid level management properly and consistently

3.0
Dec 22, 2015
Recommend
CEO approval
Business Outlook

Pros

Down time, meeting people from all walks of life, flexible schedule, hotel stays for free.

Cons

Never enough coverage of other staff to many times I had to be housekeeper while working front desk, so I would have to run to a room and start cleaning then run back to the desk when someone called to check in or needed assistance. Managers never stayed later then 5 so there was always only one person working at night and if the morning person/s didn't make sure that they stocked or cleaned laundry or washed dishes it was left up to the night person.

Viewing 2236 - 2238 of 2,489 Reviews

Glassdoor has 2,523 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.