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      Extended Stay America

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      Extended Stay America reviews

      3.5

      59% would recommend to a friend

      (2,488 total reviews)
      avatar

      Greg Juceam

      62% approve of CEO

      55% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.5

      Culture & values

      3.5

      Work/Life balance

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      3.4

      Senior management

      Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      3.0
      Sep 9, 2015

      Guest Service Representative

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      fast-paced, some awesome guests, 7 free nights at chain locations, 401k plan available with company match

      Cons

      lazy coworkers, usually one person shifts, one person in charge of 100+ rooms, can get hectic, smoking room..... guest complaints when assigned to smoking rooms, had to deliver dishes, nightvision was outdated reservations program, upper management has little involvement

      1.0
      Sep 4, 2015

      Run!

      Team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      The guests and your employees

      Cons

      They overwork the little staff they do have. You do everything. Sales, operations, everything without any real management power. You deal with new initiatives every week- so much so that they increase cost by implementing one program one week and the next week they're telling you to throw out the signage and put in the rooms brand new signage. Couldn't we stick to one initiative a month? There's very little help provided from your DM because they're overworked themselves. No overtime is allowed really so you're forced to do the work of 5 people in the time it would take 10 people to complete.

      3.0
      Sep 1, 2015

      Maintenance Engineer

      Maintenance chief engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great price range in the scheme of things.

      Cons

      Customer base sucks awfully. Maintenance personal are looked at as janitorial staff. They're much more than that.

      Viewing 2269 - 2271 of 2,488 Reviews
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      ReviewsExtended Stay America reviews

      Glassdoor has 2,522 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.