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Extended Stay America

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Extended Stay America reviews

3.5

59% would recommend to a friend

(2,487 total reviews)
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Greg Juceam

62% approve of CEO

55% positive business outlook

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,487 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Apr 17, 2014

On call 24/7, every day of the year

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lived on property for free in a Manager's Apartment.

Cons

Never enough staff and very little support from upper management/corporate. Unreasonable expectations and goals. On call 24/7; had to cover shifts and deal with issues throughout the night and on weekends. Too much stress and unrealistic work demands.

2.0
Apr 11, 2014

Many Negative Changes

Recommend
CEO approval
Business Outlook

Pros

Health benefits and my staff

Cons

Since Jim Donald replaced former CEO Gary DeLapp, the company has been through a lot of changes. Jim restructured the hotels to reduce management - 300 people lost their jobs. They expect too much for giving you too little to work with, very greedy. It was always a struggle to get capital funds to improve the hotels, although you were always expected to outperform the Hilton across the street. One of the VPs walked without notice. That tells you a lot....

1.0
Apr 10, 2014

no good

Recommend
CEO approval
Business Outlook

Pros

1000 pros. no good they need new management

Cons

Please remove rdo or south florida manager

Viewing 2416 - 2418 of 2,487 Reviews

Glassdoor has 2,521 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.