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Extended Stay America

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Extended Stay America reviews

3.5

59% would recommend to a friend

(2,487 total reviews)
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Greg Juceam

62% approve of CEO

55% positive business outlook

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,487 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
5.0
May 2, 2014

Great Company to Work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This company has a great CEO Mr. Jim Donald, he is always in touch with GMs. His every morning words of wisdom not only motivate hotel staff but also show how much he wants best for guests.

Cons

There are few problems which I share with my Divisional Manager and I wish this company fix them.

4.0
Apr 28, 2014

Ok...

Recommend
CEO approval
Business Outlook

Pros

The pay is decent and the work is not too challenging. Some days there are a lot of down time and some days not so much. The managers were very good and were always willing to answer questions. This job greatly improved my customer service skills.

Cons

The people can be quite annoying and unlike other hotels a lot of them will be staying there for a long time. Also the management is not given a lot of money to use on hotel improvements so sometimes the rooms can be a little run down. The corporate offices don't really seem to understand what we are doing on the lower levels and constantly undermine us when we make decisions by giving customers whatever they want when they complain.

1.0
Apr 25, 2014

UPPER MANAGEMENT......THEIVES

Recommend
CEO approval
Business Outlook

Pros

Meeting some really nice people

Cons

Company values are only for Upper management. Skelton crews and a lot of labor restrictions. Way too many changes without thought on how it will affect the operations of the hotels which causes additional stress to the staff and management. No respect

Viewing 2413 - 2415 of 2,487 Reviews

Glassdoor has 2,521 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.