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Extra Space Storage

Engaged Employer

Extra Space Storage reviews

4.2

83% would recommend to a friend

(3,408 total reviews)
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Joe Margolis

88% approve of CEO

76% positive business outlook

Extra Space Storage has an employee rating of 4.2 out of 5 stars, based on 3,408 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Extra Space Storage employee rating is 21% above average for employers within the Real Estate industry (3.5 stars).

Reviews by job title

3K reviews
3.0
Oct 6, 2015

Assistant Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Like working with extended family. You only work with one person the entire day which is to be your manager, but because they are changing and growing as such a fast pace, you may be working with another assistant manager at the same store for training reasons.Management is trained to be top notch, my manager was extraordinary!

Cons

Because you work with another assistant manager, there could be much competition. I had an another assistant manager asked me why I took a coffee break. Business model of stores is antiquated. Instead of Assistant Managers, do store customer service and let each store be managed with one person not two. There is not enough work for two people to do the entire day, at times bored, be prepared to clean and do maintenance. Too many chiefs and not enough Indians. There needs to be more female top level managers. The culture is still stuck in the 1970's. Too many males not enough females to management roles. No flexibility when it comes to working hours, hours long, traveling to other stores is expected, most employees who have been there for a time, feel guilty for taking a lunch or break. IF you are going to hire assistant managers, please do not hire someone who worked at Taco Bell and think they will be able to be competent at getting along with other co workers who where hired with diverse working backgrounds. Just does not woek. I saw one manager degrade his assistant manager in front of sub contractors and myself when I was only with the company a few weeks.... not a good thing to see as my first experience and I lost confidence in the company at that moment.

4.0
Sep 29, 2015
Recommend
CEO approval
Business Outlook

Pros

After reading all of the reviews I want to set things straight: Saturdays are required, but I get three day weekends every other weekend. There is a lot of cleaning and maintenance, but they told you that up front in your interview. There is amazing room from growth, and they like to promote from within. If they aren't promoting you, you're doing something wrong. As long as you go in every day and do you job, it's not hard. I have a 40+ run down property in a horrible part of town and I love it. The work is easy as long as you know how to follow rules.

Cons

It can get a little gross sometimes - roaches, moldy mattresses, human fluids. Auctions can be hard but only if you're a bit emotional (this is business after all) - even though it's hard, you can give people options. Some customers ask for the moon and you obviously can't deliver. There is a lot of change all at once and sometimes it is hard to keep up. Benefits are a bit expensive.

Viewing 3256 - 3258 of 3,408 Reviews

Glassdoor has 3,458 Extra Space Storage reviews submitted anonymously by Extra Space Storage employees. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage is right for you.