Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Extra Space Storage

      Engaged Employer

      Extra Space Storage reviews

      4.2

      83% would recommend to a friend

      (3,404 total reviews)
      avatar

      Joe Margolis

      88% approve of CEO

      76% positive business outlook

      Ratings by demographic groups

      Extra Space Storage has an employee rating of 4.2 out of 5 stars, based on 3,404 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Extra Space Storage employee rating is 21% above average for employers within the Real Estate industry (3.5 stars).

      Reviews by job title

      3K reviews
      1.0
      Jun 22, 2016

      Politics

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      IT doesn't seem to be a place where you will want to stay. A lot of people are either already gone or in the process of finding a new job.

      Cons

      Ever since the new CTO took over, it's been more about managing how people perceive you instead of actually getting stuff done. Innovation has been replaced with politics. If you want to move up in the company, you have to pander to management.

      1.0
      Sep 15, 2014

      I wish I hadn't wasted the best years of my life here

      Customer service and sales agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sales Bonuses, free pizza, candy, coffee, pop, nice co-workers, good technology, the customer's are great! If you can turn your brain off at the door, keep your mouth shut and smile, do everything they tell you to do, you'll be fine.

      Cons

      Very limited career advancement opportunities, sales bonus matrix is skewed in the companies favor, the stretch goal is extremely difficult to achieve because so many factors are out of your control. Bonuses are taxed at 40% to make matters worse. Very small annual increases, the work is monotonous, TL's micromanage everything, and cross the line into your private life, terrible communication, I hear more info from peers than from managers. TL's like to keep you in the dark about stuff, favoritism, you must be positive at all times, pointing out anything wrong, or will be misconstrued as "negative" and will get you fired.

      4.0
      Dec 18, 2018

      Assistant Site Manager

      Assistant manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -If you’re someone coming from a traditional retail environment, scheduling is a lot better overall. Most districts complete their schedules 30 days in advance. Most people have a designated off day that rarely changes every week in addition to Sundays off. You won’t have to worry about working a bunch of days in a row without an off day because this position is hourly and the company doesn’t want to pay out a lot of overtime. -The hours are a set 930am-6pm Monday-Friday and 9am-530pm on Saturdays. Work/life balance is a lot better as opposed to a traditional retail environment. It would be nice however, if the hours weren’t geared towards a mid shift. A better time would be to open at 8/830am and close at 430/5pm - at least on Saturdays. -Little micromanagement: Maybe this is just in my district, but I really feel like I can do my job without another manager breathing down my neck. -Chances to work other properties and rapid advancement: The company is constantly growing so they need highly motivated Assistant Managers (AMs) to become Store Managers (SMs) to run the new properties. As an AM you typically get to go to run another property a couple of days out the week. Some people may like that and some people may not. An AM can typically get promoted to SM in less than a year.

      Cons

      These are some of my personal cons, but overall Extra Space Storage is not a bad place to work at all. -No extra help: If you’re running a high occupancy facility or a new facility, the likelihood of having extra help is higher than a property that is lower occupied. Needless to say, there are times that highly occupied facilities are single covered too. If you’re running a property by yourself, you have to work with another property to cover your off day/PTO, do lock cuts, or any other activities that may require two people. Also, working by yourself all of the time can be challenging since you are maintaining the entire property with no help whatsoever. -Routined job: If you’re not renting units or making delinquent calls, you’re basically the property janitor - cleaning units, picking up trash, blowing leaves, cleaning toilets, etc. It gets boring quickly. -Dealing with rate increase complaints: sigh. -No chance to rotate weekends off: This may be just a district issue, but it would be nice to be able to have a rotating weekend off without using PTO. -Bonuses are kind of bad: Store Manager gets bigger bonus no matter what. Bonuses are usually pretty low anyway. - Favoritism: It exists. In my opinion, the district in which you are placed will determine the experience you will have. The District Manager(DM) and District Team Leaders (DTLs) set the pace and morale for the team. If you have an engaging upper management team, overall the rest of the site managers will also be engaged. If you have an upper management team that is not engaging, then more than likely that district will be less engaged.

      Viewing 49 - 51 of 3,404 Reviews
      Related searches: Extra Space Storage jobs | Extra Space Storage salaries | Extra Space Storage benefits | Extra Space Storage interviews
      ReviewsExtra Space Storage reviews

      Glassdoor has 3,454 Extra Space Storage reviews submitted anonymously by Extra Space Storage employees. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage is right for you.