Extra Space Storage reviews

Deal with upset customers, possibility of dealing with a break in or other property issues that can damage customers' belongings. Can be stressful if you're by yourself a lot.

Upper management places too much focus on metrics and not supporting the people who work at properties. Too often, you are left working a site alone with last minute call offs or not enough staff to provide you the help that you need. Company culture has moved in the direction of being totalitarian. Some customer can be erratic due to drug use, which can be scary. There is fear of coming into contact with dangerous substances when having to enter a customers storage unit due to our auction process (Or for any other reason...). Pay is relatively low for the market considering cost of living has gone up exponentially, but pay has stayed low. There are not that many holidays that are recognized, so you will be stuck working on most holidays. Facility audits are intense and stressful. There are many opportunities for failure in sections of the audit that are out of your control. There is still no sick leave and management just claims that this is all been rolled into one large amount of PTO.