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Extra Space Storage

Engaged Employer

Extra Space Storage reviews

4.2

83% would recommend to a friend

(3,407 total reviews)
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Joe Margolis

88% approve of CEO

76% positive business outlook

Extra Space Storage has an employee rating of 4.2 out of 5 stars, based on 3,407 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Extra Space Storage employee rating is 21% above average for employers within the Real Estate industry (3.5 stars).

Reviews by job title

3K reviews
4.0
Jul 12, 2024

Almost Great

Recommend
CEO approval
Business Outlook

Pros

The work load in this job is definitely manageable. You get a lot of freedom to run your store how you want it to be run. I rarely come in dreading my day at work. The bonus incentive is nice as well. A lot of room to grow!

Cons

The pay just isn't cutting it. I'm managing an entire site of 780 units, being expected to come in after hours if there is an emergency, and handling all the operations and not even making $22 per hour. The lack of a livable wage is essentially the only negative in this position. This of course results in a high turnover rate.

4.0
Jun 24, 2024

Integrity and Transparency?

Recommend
CEO approval
Business Outlook

Pros

Very team oriented and they want to be portrayed as a company who cares for their employees, which they do for the most part. Closed on Sundays. Want a good work/life balance and believe in family first.

Cons

Not everything is sunshine and roses, especially if you don't think their way of operating is the best way to do business. They say they want your suggestions, but then feel you're being negative by bringing up those suggestions. So, be careful how you voice your opinions. They also say to live by their compass where Integrity & Transparency are a part of everyday life. They are not open and transparent to their customers as they should be.

2.0
Apr 1, 2024
Recommend
CEO approval
Business Outlook

Pros

You get consistent 40 hours per week, but your day off consistently rotates, so you never know what day you will be. Slow work environment. Bonus money for how the store performs.

Cons

As an AM, you are expected to go anywhere and everywhere in your district no matter how far away it is. I was supposed to cover stores from Lecanto to lutz. That is way too far. In addition, the people scheduling had their favorites that they didn’t send to other cities except if it was absolutely necessary, while others were gone all the time. Then what sense does this make? Person 1 would be assigned to store 1, but is scheduled for store 2 while person 2 is scheduled for store 1. Hours are still being used up in both stores… keep the people assigned to stores in their stores to help their customers that they have built rapport with. On top of this, I was hired with the pitch that you get mileage and drive time, but the mileage you claim is the difference of what you actually drive and your normal drive. Then they did away with travel time because too many people were having to leave early. Inconsistent scheduling that makes no sense. I was told a store was supposed to have double coverage and that I was her only day of it, but she still had someone else scheduled there another day. You CANNOT have over 40 hours. If you get called in on your day off, you are expected to take a longer lunch to compensate. Some days drag on and on because it’s so slow.

Viewing 136 - 138 of 3,407 Reviews

Glassdoor has 3,457 Extra Space Storage reviews submitted anonymously by Extra Space Storage employees. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage is right for you.