Extra Space Storage reviews

Worked 2 years as an assistant manager and was told upon first being hired that I would move between 2 sites to assist the managers of those 2 sites. That was not the case of course. Within a few weeks I was working 4 different sites a week traveling all across our district and not being reimbursed for my mileage since the DM/DLS never informed me how the reimbursement worked. Upon discovering this month's later I was told I was SOL on those past months... For some reason I stayed any way and continued to be thrown around the district, working 4 different sites a week. Never getting weekends off and never having the same day off. They then expect you to basically harass your customers to no end with phone calls of some 'new' procedure that they will scrap in a few weeks. The corporate HQ is an embarrassment as they treat their employees like numbers because that is what ESS cares about most. I have never seen a company care so little about keeping their employees happy, but they sure do like to come down on you if one of your hundred different metrics is in the red. The straw that broke the camels back was that I was requesting bereavement and was told that if I could not find someone to cover I would be denied bereavement, I didn't even know they could do that but I guess they can.

Thought it was going to be ok, but what is sad is that they merged a company with them, and its been just a few days shy of being 3 months, and have yet to put those employees to what Extra Space employees make the merged employees are being told to wait till the end of the year! but are hiring new people and putting them at the Extra Space pay rate. This is not fair. You do not get Saturday's unless you use your hard earned PTO time. It's Mandatory that you work Saturday's and Monday's unless you use PTO time and its granted. You get one specific day off a week and Sunday's. The DTL of the area can change their day off anytime they want including Saturday's and Monday's even when the rest of the team was told those days were mandatory to work. There is NO work/life balance only a work life, you will not see your family. Work maybe a little easy with just one person, but having double coverage even for a slow property is good to have as then the store manager would not be burnt out.