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Extra Space Storage

Engaged Employer

Extra Space Storage reviews

4.2

83% would recommend to a friend

(3,410 total reviews)
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Joe Margolis

88% approve of CEO

76% positive business outlook

Extra Space Storage has an employee rating of 4.2 out of 5 stars, based on 3,410 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Extra Space Storage employee rating is 21% above average for employers within the Real Estate industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Feb 15, 2024
Recommend
CEO approval
Business Outlook

Pros

Plenty of time to read a good book.

Cons

They train you to misrepresent their product. You are selling “insurance” but you’re NOT an agent. You are told to tell the customer the insurance is comprehensive but if you read the fine print it’s not. I was too honest to be comfortable doing this job.

1.0
Feb 8, 2024

Always changing schedules/DTL Stinks

Recommend
CEO approval
Business Outlook

Pros

Good corporate company. Corporate cares about you.

Cons

Every week in our district they change schedules, are late with schedules, and schedule like a checkerboard. Hardly work in home store. For example Joe works at facility 1, tom works at facility 2. Joe is scheduled to work at facility 2 while tom has to work at facility 1, make that make sense. We are not treated as teams only individuals. AM's are treated as maint people and not given any credit when stores do good, only when stores do bad. One DTL does not recognize the AM's in the communications to the district. When we ask to take on extra things were told that only SM's can do that. Dont see any path to advance within the district, because DM and DTL's hold us back. High turnover as a result. Training is basic and does not teach you everything.

4.0
Jan 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Work on your own, without management breathing down your neck. Bonuses per rental. Slow paced environment. Live on-site options are cheaper than renting locally. Performance is recognized.

Cons

Must work every Friday and Saturday, if you want it off must use the limited PTO provided. Benefits for both medical and leave are mediocre at best for such a big and high earning company. You are mostly on your own, and most times higher management won't have your back, Some facilities are quite dated and they are stingy with upgrades and repairs, Pay is all over the place. New hires are getting paid more than more senior managers. Changes are implemented constantly with basically no advance notice and not enough info or training, You can grow within the company, as long as you follow leadership blindly and do not question anything, Until you get a higher management position, pay will continue to be mediocre, yet you will have increased responsibilities.

Viewing 247 - 249 of 3,410 Reviews

Glassdoor has 3,460 Extra Space Storage reviews submitted anonymously by Extra Space Storage employees. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage is right for you.