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Extra Space Storage

Engaged Employer

Extra Space Storage reviews

4.1

81% would recommend to a friend

(1,090 total reviews)
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Joe Margolis

87% approve of CEO

75% positive business outlook

Reviews by job title

1K reviews

Reviews about "Compensation"

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1.0
Apr 30, 2024

Could be GREAT...

Recommend
CEO approval
Business Outlook

Pros

*Office is closed every Sunday.

Cons

*No flexibility with the schedule. *No free rent for store managers. *Micro-managed. *Too many coachings/"feedbacks". *Unrealistic expectations pertaining to Reviews or Insurance sales. *Low Bonuses *Training Program

3.0
Apr 30, 2024

Not as good as it seems

Recommend
CEO approval
Business Outlook

Pros

Co-workers are great, schedule is good, time off is usually approved.

Cons

We don't get paid enough for what we have to deal with. New employees will make more than people who have been here for awhile. It feels like the company cares more about money. Raises are mediocre. Never enough staffing. Rent increases and pricing is outrageous and we're taught to gaslight customers into thinking they're getting the best price. Employee benefits are being taken away or reduced.

4.0
Apr 30, 2024

My Honest Opinion

Recommend
CEO approval
Business Outlook

Pros

Core Values and Teamwork: : In my opinion, ESS thrives on it's core values (ITPIE); our DMs not only talk about it, but they embody these values. We are a functional team, and working with each other to achieve the best possible outcome. Work/Life Balance: ESS provides a very good work life balance, in the short while I've been here, District Managers that I've worked with respect life changes and work with you. There's a lot of flexibility as it pertains to scheduling.. Work time is from 9:30am to 6pm, You really can't beat that. Compensation: Having evaluated the MAJOR competitors (I don't think I am allowed to mention them on here), managers at the store level I believe is compensated slightly better when it comes to the industry. Customer and Value: I believe company has better customer value in comparison to it's competitors, at least in my area and company is very right in translating that value in form of pricing. In a nutshell, we have more "Valuable" Customers with less headaches than our competitors.

Cons

Lack of Growth/No Upward Trajectory: As a store manager, just like most organizations, there's no Retail-To-Corporate Path. I guess there's no encouragement for employees to improve themselves and academics to go up the ladder. Once you're a store manager, that's it. Just my opinion Metrics and Performance: Company relies on metrics which folks at the store level has no control over. For instance, you can't judge me if a customer doesn't rent or a customer who calls the store support center multiple times and complain because they're not having their way. I feel the metrics are an inaccurate indicator of one's performance but again, Just my opinion.

Viewing 265 - 267 of 1,090 Reviews

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