Eyemart Express reviews

Lied to during the interview...too many promises that were not kept. Virtually non-existent benefits (health insurance). Working non-stop without a break/lunch on many days. The store was packed with customers but only two retail people were working...customers were irritated. Scared of being dismissed (because of firings of numerous employees before me). Lousy pay, benefits, and compensation. Not supported by upper management. Lack of training/discipline.

A very busy store means you won't get breaks, have to take lunch late, or have a short lunch. I was written up on multiple occasions because A customer required much more of my time than normal and another customer wrote in to the company and complained that I took too long. I was trying to prevent a "return" which we don't do. One particular customer needed to go back to her eye doc for an Rx re-check she had a hard time understand why. Even my regional manager complained about me taking too long with a similar situation then ignored my GOOD reasons why. Custom eye wear is not returnable-you spend long hours talking people out of wanting their $$ back, even if you can solve optical & fashion issues with them. Although I was complimented on a daily basis by customers to management... I was denied a raise due to customers complaining that I couldn't help them fast enough. Not enough employees cross-trained to help on the sales floor when we desperately needed it. Very little recognition from senior management on being extremely consistent in high sales and customer service.