Pros
High Commissions are easy to attain. Family friendly company and many stores are closed on Sunday. I enjoyed almost everybody I worked with. Fantastic machinery and store maintenance-the sore is very well kept in appearance. Loved my GM.
Cons
A very busy store means you won't get breaks, have to take lunch late, or have a short lunch. I was written up on multiple occasions because A customer required much more of my time than normal and another customer wrote in to the company and complained that I took too long. I was trying to prevent a "return" which we don't do. One particular customer needed to go back to her eye doc for an Rx re-check she had a hard time understand why. Even my regional manager complained about me taking too long with a similar situation then ignored my GOOD reasons why. Custom eye wear is not returnable-you spend long hours talking people out of wanting their $$ back, even if you can solve optical & fashion issues with them. Although I was complimented on a daily basis by customers to management... I was denied a raise due to customers complaining that I couldn't help them fast enough. Not enough employees cross-trained to help on the sales floor when we desperately needed it. Very little recognition from senior management on being extremely consistent in high sales and customer service.
