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Eze Software

Part of SS&C

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Eze Software reviews

3.8

72% would recommend to a friend

(626 total reviews)
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Michael Hutner

74% approve of CEO

66% positive business outlook

Eze Software has an employee rating of 3.8 out of 5 stars, based on 626 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Eze Software employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

626 reviews
1.0
Sep 7, 2013
Recommend
CEO approval
Business Outlook

Pros

Healthcare and other benefits are generous. Free snacks and beer on Fridays are nice perks but don't outweigh the cons.

Cons

You're about to graduate from a top college. Among the most intriguing companies that you see as part of your job search is a financial technologies company that puts you through a "Leadership Development Program" as training for a Business Consultant role in a little over a year. After a long interview process, you're hired. You go in expecting to run financial models, run "regression" on data, and learn how to work with brokers, traders, and portfolio managers. And then you arrive for your first day. You quickly realize that your expectations are nothing more than an illusion, carefully crafted by Eze's HR team and management. Eze, as much as it likes to behave like one, is not a "finance" company; it's a software company that serves financial institutions. All of the work that you will be doing in the QA division is going to revolve around testing software. What is software testing? Good question. The "regression" that I mentioned earlier involves looking at 200+ page Word documents with pictures that look something like this: 1. Click the icon on the top left side of the window. Make sure that a new window opens. 2. In the new window, start clicking around quickly near the bottom and ensure that the window doesn't crash. Be sure to do this for a few minutes. Managers will tell you that regression is training. That's true, but consider that you may spend up to six months going through hundreds of steps like the two above for ten hours per day, five days a week. It is a mind-numbing task that doesn't use a single one of the skills that were tested in your interview, much less your college education. Next, you will be ready to work on verifications. Verifications are, put simply, mini versions of the regression scripts that you have been running. They target a single software defect and require you to "test around" an issue. This involves clicking random buttons that could somehow be tangentially related to the issue described to ensure that the "bug" is no longer present. The remainder of your time in QA will be spent writing regression scripts, writing testing plans, and testing ad hoc issues that have been fixed for clients in the field. None of the work that you will be doing requires any financial acumen or leadership skills. You are being trained in a highly specialized piece of software with few transferrable skills; you are going to need to do some serious work on your resume if you want to move elsewhere in the financial services industry. If I haven't convinced you to look elsewhere based solely on the unchallenging nature of the work, I hope that my description of management will sway you. The managers in the QA division are extremely passive aggressive. They realize that they are middle managers with few opportunities for advancement because of their laziness and ineptitude. This has made them deeply bitter, which poisons the workplace. Walk behind the managers at any given part of the day and you are likely to see them looking at ESPN or doing anything but working. Eze likes to hire people from top schools, and this drives the managers insane because they realize that their employees are likely to be successful and move through the company while they stay put. Because they're the gateway to the rest of the company, they slow down everybody's progress to prevent them from leaving the division. Here are some examples of the quality of these individuals. One manager was drunk one night and told some of the girls in the division - to their faces - that he had only hired them because they "were hot." Another manager schedules surprise "Sync Ups" with employees where, behind closed doors, he berates them. Nobody is immune to his sync ups. People often leave the building immediately after these meetings because they cannot handle remaining inside. The managers also randomly fire somebody every few months to restore the fear that characterizes life in the QA division. Everyone in the Leadership Development Program is working towards a goal - becoming a Business Consultant. Best put, consulting has nothing to do with business or finance advice: it's on-site tech support. The phone rings incessantly all day and you provide phone support. If the problem is big enough, you travel across the city to the client's office. You are also responsible for implementations, or going to a client's office from 7pm until 2 or 3 am, or whenever the software has finished installing on a client's machine. You don't really need a college education for that job either. The longer you spend at Eze, the more specialized you become, and the more trapped you are. By the way, management likes me and has promoted me several times. They have no idea that I feel like I do, nor do they acknowledge that a large portion of the QA division feels similarly.

2.0
Jul 19, 2020

Proceed with Caution

Recommend
CEO approval
Business Outlook

Pros

Highly variable, depending upon who your manager is and what team you work for. For me, I was on two smaller, specialized teams, where I had AMAZING, brilliant direct managers who let me work remote whenever I wanted, and I had a relatively light workload. Great co-workers in the Chicago office as well. A lot of really talented, smart people there. You also learn a lot about the industry.

Cons

If you're reading this as a college senior or a recent college graduate applying to an "associate solutions/engagement analyst/engineer" or similar position at SS&C Eze, tread carefully. When I came on, I did not know what the position really was, and this obfuscation was purposeful. Bottom line: the job is IT phone support, and it may make you question your self-worth. It's miserable work, and the clients treat you like a sub-human. If you're looking for fulfilling work, this is NOT that. Personally, I moved around to a different group and got off the phones (thank god), but many of my co-workers who have senior or principal titles with 10+ years of experience were still answering the phone and getting yelled at by clients. Working at Eze can be a trap. If you work in solutions/engagement, you will get pigeonholed to a very specific type of role, and it will be very difficult to pivot to other industries because of the lack of transferrable skills you gain. You spend most of your time working on one specific product, using a suite of internally built tools. You might learn SQL though. While I was there, I tried to leave, but the only offers I received were essentially the same job in the same industry. Many of my colleagues who tried to leave have ended up doing either the same job at one of the competitors (e.g., Enfusion, Bloomberg, Interactive Brokers) or doing another type of tech support, "implementation," (i.e., installing software and showing clients how to use it) at Seismic. Of course, this isn't the case 100% of the time, but my point is: if you're going to work at Eze, you should have many irons in the fire. You should be prepared to parlay the industry knowledge you will gain—capital markets, hedge funds, electronic trading—into something specialized, which is very difficult to do unless you have other experience, you know someone who can get your foot in the door elsewhere, or you go to graduate school. The substance of your job is phone support and putting out fires, so you'll need some serious "spin" to make your resume sound like it's anything but that. But, it's not impossible. A few of my colleagues got out by getting a PMP and getting a job as a project manager or by going to graduate school. The latter is how I got out. Also, ever since the company was bought by SS&C, the belt has been tightened on every single team. Many of my colleagues were offered comp days instead of raises because the budgets were so tight. Even if you're a great performer, you likely won't even get a raise that matches inflation. The raise structure is highly rigid and the only determining factor is years in your position. By the time I left, the soul of the company—what little there may have been—had been sucked out of it. When I joined, to boost morale, the MD would sometimes wheel in cases of beer around 2:30-3:00pm on Fridays and it felt like there was community. A few years later, people just wanted to be out as soon as possible. Finally, one of the company's strengths, the smart, talented people they hire, is also one of its greatest weaknesses. Eze hires really smart people from top schools—Notre Dame, Duke, Michigan, Northwestern just to name a few—who quickly realize that it's an awful place to work and leave right away. What you end up with is an attrition rate north of 20%. So you're constantly training people, whether it's a replacement in your home office (if there's room in the budget to even replace someone who leaves) or someone in India.

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Glassdoor has 650 Eze Software reviews submitted anonymously by Eze Software employees. Read employee reviews and ratings on Glassdoor to decide if Eze Software is right for you.