--Non performance based merit/raise increases.
^ if you're a high performer & doing the majority of the work, you will make less/even/a fraction more than a colleague who does little work. (incentivizing you to not perform, do hard work, because it does not make a difference).
+++ Entry level (associates) start at a high salary but then it tapers off. IE if you worked there for 4 years, A new associate could make just a little bit less than you (depending on inflation - market environment).
Queue system - Tickets/work is sent to a queue, the team pulls from it (or doesn't).
Hacky software (not in terms of cyber security) - old software allows you to change things on the fly that could cause potential downstream issues and more work later.
Client support - Lack of "standing-ground" when it comes to accommodating clients bizarre requests. Role is a more elevated Customer Support role. You answer phones & have to do your own casework (which could require an hour/2+ to figure out and another 30 minutes to provide a technical email). Essentially, it's a customer support role with illogical expectations.
Volume of clients/work/cases relative to number of employees.
Unable to provide feedback/ideas to management. You report to one person, it's up to that person if they want to report it to their manager etc.
