F5 Senior Network Support Engineer reviews

Very political upper management. Middle management does not care about employees; they serve their masters. Extremely under-staffed in some departments. You will be worked to the breaking point. Benefits look good on paper, but in reality they are quite limited. Salary, if negotiated well at hiring, can be competitive, otherwise you must leave the company and come back if you want to be paid fairly. The guy sitting next to you may be earning 10K more and be half as productive as you. Getting anything paid for is like squeezing blood from a rock. The technical lab is a joke at this point. Hard work is rewarded with more work to do. Standards are not consistently applied. There has been very little investment in engineering. Most hiring is in sales. They cut corners now far more than any time in the past.

- if you are experienced stay away from NSE and even ENE roles - if you agree to work as ENE you work for 60h and more. As there are very few account managers and technical account managers you are going to deal with a lot of not technical issues - the company has to changed internal hireing politic and they hire now a lot technically 'weak' NSE's. This means that ENE have a lot of job that were done before - support is visible as a worst place in the whole company - no matter how hard you work you are visible as a support tech and have no chance for anything else in the company - they rather higher people from outside than work, educate and promote its own personel - often an arrogance from lower to higher managers. You are there to do the work and any kind of complains that there is too few people and too much work is visible as a weakness. - people who got some luck (read connections, etc..) have no respect to others - you are seen in the company as an an employee and individual depending on the position you agreed to work on - it is expected that once accepted the NSE position you are going to do the job for 3 years and not even a day less. Should you complain during this time you can forget of any kind of progress and carrier at the company - in the EMEA there is noting than the Support and Professional services. If you see your self as an engineer with ambition to write code/scripts if needed forget about the NSE job. - They are going to deal with a lot of manual and not automated work. A work that either the managers failed to do right from processes point of view or techicaly it is something that no one wants to do - as the company roles out new products the NSE job became more and more about educating customers where to click on the GUI and what snat automap is etc. - a lot of good people have never been recognized and the tendency is rather to look for other jobs than to go for the extra mile and work for the company. At the end of the day you know you are not going to be payed or promoted for this - the internal tools are of low quialit (the still use a 7 years old php script to managed the lab) - team work doesn't matter. What matters are your stats. You are as good as your stats are.