FCM reviews

Desperation for clients often lead to securing business that resulted in operations getting the short end of the stick. Unrealistic expectations sold to clients and pushed onto staff. Expanded hours, unpredictable shifts changes, and leadership takeaway from work-life balance and a big change in company culture

My Team leader is the least helpful in the team and is not a team player, only sees the bad in you and would not even show appreciation to the team for doing a good job. At one point I talked to the TL about the TL's performance in the team and the TL gave me the silent treatment for months and was giving everyone an attitude which caused so much tension in the team for months. Suffice it to say that they promote people to management position even if they do not posses leadership skills or even just good people skills. The company is so proud about their new so called "Diversity program" and yet the first people they laid off during the pandemic are the most diverse hard-working members in the team and kept the white, privileged, never-had-a-hard life people in the team. Expensive Insurance, bad management, it's all about making the clients happy and not their people, their company philosophy is BS