FICO Support Engineer reviews

Too much reliance on teams in one place, which does not work when big issue, or customer impacts Managers seem to know products as they not changed... But are too busy on calls and not able to share and detail, upskill teams. Documentation on product and customer setup is very basic, and documents and lessons learnt not fed back into a starting point. Seems too many teams so lots of pushing things around as people not sure how to tell which team are supposed to know where to go. Forcing some teams back to the office makes no sense, and will mean they worse off.

Nothing.. its a very good place to work