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FIS

Engaged Employer

FIS Customer Service Associate II reviews

2.2

Be the first to recommend this company

(5 total reviews)
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Stephanie Ferris

22% approve of CEO

21% positive business outlook

Ratings by category

3.1

Diversity & inclusion

3.0

Compensation and benefits

2.4

Career opportunities

2.3

Culture & values

1.6

Work/Life balance

1.6

Senior management

Ratings by demographic groups

Reviews by job title

5 reviews
2.0
Mar 13, 2023

Need Better Training

Customer service associate ii
Recommend
CEO approval
Business Outlook

Pros

Remote Competitive Pay Provide Computer Equipment

Cons

Need better training to prepare you for what you are thrown into. It is not fun being yelled at by an angry customer and when you try to transfer the caller to someone more knowledgeable to assist them, you are belittled by your fellow team member and made to feel like you are stupid. I can not even count how many times I had callers tell me how m7ch they appreciated that I took the time to actually explain things to them (the few things I did learn).

3.0
Jan 7, 2021

Customer Service Associate II-Consumer

Customer service associate ii
Recommend
CEO approval
Business Outlook

Pros

-Overtime -Set schedule (not including Overtime) -Most Health and Voluntary benefits -401k -Remote work (during Pandemic) -Paid Vacation Time -HR

Cons

-Pay -Health insurance benefits have high deductibles and out of pocket costs before most services are covered 100% -High volume of calls -Sick time

Viewing 4 - 5 of 5 Reviews
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