A once strong reputable organization that has been in constant decline since leadership changed
Pros
When I began, one of the key selling points was the phrase, "We want this to be your last job, but the first of many." This meant that leadership and the company envisioned you staying with FIS while exploring various internal opportunities to learn and grow. However, that perspective has changed over the past few years, and many of the advantages that were once in place have diminished. Only pro is that is in my first position at FIS, I had a truly amazing team and in my second position I had an opportunity to work with a dedicated knowledgeable group. I was fortunate to meet, work with and get to know a number of truly exceptional individuals and learned a lot from them collectively. The old executive leadership team was caring, courteous, helpful, and friendly; however, they are no longer with FIS, and the new leadership has altered the culture and energy of the organization.
Cons
The environment at FIS is unstable, with ongoing layoffs and reductions in force (RIFs) being the only consistent aspect. There is a significant lack of accountability from senior and executive leadership. Many leaders do not possess the necessary skills to effectively manage their teams, fail to advocate for their employees, and lack integrity. Despite claims of prioritizing client satisfaction and service excellence, leadership seems to focus on offloading positions and reducing headcount while pushing for increased production and development. This often comes across as “corporate speak”—saying what needs to be heard without taking meaningful action to improve conditions for employees and clients. FIS may have once been a place for stability and growth, but that is no longer true under Stephanie Ferris’s leadership. Given the constant RIFs, the decline in stock price, client satisfaction levels, and feedback I still receive from clients—despite not being with FIS anymore—I find it hard to believe that the reported satisfaction with the CEO is over 63% or that client sentiment is positive.
