Is FactSet a good company to work for as a Client Support Engineer?

Client Support Engineer professionals working at FactSet have rated their employer with 4.2 out of 5 stars in 32 Glassdoor reviews. This is a higher than average score with the overall rating of FactSet employees being 3.9 out of 5 stars. Search open Client Support Engineer Jobs at FactSet now and start preparing for your job interview by browsing frequently asked Client Support Engineer interview questions at FactSet .

Does FactSet pay Client Support Engineer employees well?

Client Support Engineer professionals rate their compensation and benefits at FactSet with 4.1 out of 5 stars based on 32 anonymously submitted employee reviews. This is 21.6% better than the company average rating for salary and benefits. Find out more about Client Support Engineer salaries at FactSet.

How happy are Client Support Engineer professionals working at FactSet?

84% of Client Support Engineer employees at FactSet would recommend their employer to a friend. This rating has increased by 40% in the past 12 months. Client Support Engineer professionals have also rated FactSet with a 4.6 rating for work-life-balance, 4.8 rating for diversity and inclusion, 4.8 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at FactSet?

Research Analyst (763) , Software Engineer (492) , Consultant (323) , Senior Software Engineer (177) , Senior Research Analyst (124) , Software Engineer II (98) , Equity Research Analyst (97) , Product Specialist (76) , Analyst (75) , Senior Consultant (62) , Software Engineer III (60) , Team Leader (52) , Lead Software Engineer (50) , Client Solutions Associate (48) , Specialist (45)

What are the pros of working at FactSet according to real employee reviews?

"Good work life balance and good if you want to prioritize other aspects of life" ((in 794 reviews)); "The culture is great and the job shift is flexible" ((in 421 reviews)); "Good benefits like food and transportation" ((in 410 reviews)); "People are great and eager to help" ((in 306 reviews)); "Work culture is good and very relevant to my favorite subject commerce" ((in 188 reviews))

What are the cons of working at FactSet according to real employee reviews?

"Low salary for rank and file employees" ((in 379 reviews)); "Routine work with poor management" ((in 151 reviews)); "low compensation rate and excessive required overtime" ((in 111 reviews)); "No career growth and career opportunities" ((in 78 reviews)); "Slow career progression and some of the supervisors are not competitive enough" ((in 69 reviews))

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FactSet Client Support Engineer reviews

4.2

84% would recommend to a friend

(32 total reviews)

Phil Snow and Sanoke Viswanathan

95% approve of CEO

77% positive business outlook

Ratings by category

4.8

Culture & values

4.8

Diversity & inclusion

4.6

Work/Life balance

4.1

Compensation and benefits

4.0

Career opportunities

3.4

Senior management

Client Support Engineer employees have rated FactSet with 4.2 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Client Support Engineer professionals have an excellent working experience there. FactSet is rated in line with the average (within 1 standard deviation) by Client Support Engineer professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

32 reviews

5.0

Jun 1, 2022

I accepted a job at FactSet last 2019 for this position for the TSE team, Technology Solutions Engineering.

Client support engineer i

Recommend

CEO approval

Business Outlook

Pros

Salary is great, my starting was at P25,000. Work colleagues are amazing, very friendly and helpful.

Cons

The manager was a headache. No technical skills (the fact that we are a tech team that handles technical client issues), no sympathy, no managerial skills whatsoever.

3.0

May 15, 2022

n/a

Client support engineer i

Recommend

CEO approval

Business Outlook

Pros

good workplace and nice people

Cons

workload is the same even your associate, level 1 or level 2

5.0

Apr 21, 2022

Client Support Engineer

Client support engineer

Recommend

CEO approval

Business Outlook

Pros

Factset offers great benefits to their employees

Cons

None that I could think of

Viewing 19 - 21 of 32 Reviews

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FactSet Client Support Engineer reviews

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I accepted a job at FactSet last 2019 for this position for the TSE team, Technology Solutions Engineering.

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Client Support Engineer

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