Fallon Health reviews

This company operates on a foundation of distrust and micromanagement. You’re required to update your status every time you step away from your desk—including selecting a literal “restroom” label when using the bathroom. If you’re away for more than four minutes, management will message you immediately, often in a panicked or confrontational tone. You’re also expected to have your computer fully booted up and all required programs (which are numerous and slow to load) open before your shift starts, so you can begin taking calls the moment your scheduled time begins. This setup process takes 15–20 minutes, yet you’re not allowed to clock in for it. In other words, you’re expected to work off the clock every single day. This company doesn’t care about its members; they only care about hitting quotas. You’re just another expendable person to them. The turnover rate is alarmingly high, which speaks volumes about the toxic culture. I could go on about how toxic this place truly is, but I think you get the picture. I would not recommend working here to anyone.

Very busy not enough CSRs.