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      Farmers Insurance Group

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      Farmers Insurance Group Customer Service Associate, Claims reviews

      3.0

      32% would recommend to a friend

      (496 total reviews)
      avatar

      Raul Vargas

      15% approve of CEO

      29% positive business outlook

      Ratings by category

      3.4

      Compensation and benefits

      3.3

      Diversity & inclusion

      2.9

      Work/Life balance

      2.8

      Culture & values

      2.8

      Career opportunities

      2.1

      Senior management

      Customer Service Associate, Claims employees have rated Farmers Insurance Group with 3.0 out of 5 stars, based on 496 company reviews on Glassdoor. This indicates that most Customer Service Associate, Claims professionals have an average working experience there. Farmers Insurance Group is rated in line with the average (within 1 standard deviation) by Customer Service Associate, Claims professionals compared to other employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      496 reviews
      3.0
      Apr 18, 2010

      An interesting job to hold

      Claims analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good coworkers, typically fun environment

      Cons

      Management is often inflexible when employees offer ideas and typically don't explain why changes are made which can make dealing with customers difficult at times

      2.0
      Mar 11, 2010

      Good Training

      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      I think most of the people are good and mean well. You will be trained very well. There is job security also.

      Cons

      Seems like the don't value technical expertise in management positions anymore. Rather, they want the used car salesman, leader, persuasive, shmoozer type at the mid level.

      3.0
      Mar 3, 2009

      Stressful workplace but decent company

      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good reasons to work for Farmers are some of the job perks of a claims adjuster such as company vehicle, laptop, and cell phone. The perks come in handy and are by far the better of the benefits. Having a fair job really depends on the office. Good support from fellow co worker and informative when answers are needed.

      Cons

      Downsides of working there is similar with any claims job such as being swamped with claims and fighting through it. Particularly difficult in dealing with irate claimants or insureds and also trying to deal with body shops or contractors when it comes to defining the bottom line. Other downside is their recent change of their benefits package and time off policies, it is significantly different than what was offered before and unfortunately does not benefit the majority of employees.

      Viewing 484 - 486 of 496 Reviews
      Related searches: Farmers Insurance Group Customer Service Associate, Claims jobs | Farmers Insurance Group Customer Service Associate, Claims salaries | Farmers Insurance Group benefits | Farmers Insurance Group interviews | Farmers Insurance Group conversations
      Farmers Insurance Group reviewsFarmers Insurance Group Customer Service Associate, Claims reviews

      Glassdoor has 7,412 Farmers Insurance Group reviews submitted anonymously by Farmers Insurance Group employees. Read employee reviews and ratings on Glassdoor to decide if Farmers Insurance Group is right for you.