Is Farmers Insurance Group a good company to work for as a Customer Service Associate, Claims?

Customer Service Associate, Claims professionals working at Farmers Insurance Group have rated their employer with 3.0 out of 5 stars in 496 Glassdoor reviews. This is a lower than average score with the overall rating of Farmers Insurance Group employees being 3.1 out of 5 stars. Search open Customer Service Associate, Claims Jobs at Farmers Insurance Group now and start preparing for your job interview by browsing frequently asked Customer Service Associate, Claims interview questions at Farmers Insurance Group .

Does Farmers Insurance Group pay Customer Service Associate, Claims employees well?

Customer Service Associate, Claims professionals rate their compensation and benefits at Farmers Insurance Group with 3.4 out of 5 stars based on 496 anonymously submitted employee reviews. This is 3% better than the company average rating for salary and benefits. Find out more about Customer Service Associate, Claims salaries at Farmers Insurance Group.

What are the top reviewed jobs at Farmers Insurance Group?

Insurance Agent (416) , Claims Adjuster (348) , Customer Service Representative (285) , Agent (137) , Agency Owner (113) , Producer (100) , Claims Representative (91) , Customer Service Representative (CSR) (77) , Insurance Sales Agent (75) , Agency Producer (66) , Farmers Insurance Agent (63) , Licensed Insurance Agent (63) , Sales Representative (57) , Insurance Producer (53) , Property Claims Adjuster (50)

What are the pros of working at Farmers Insurance Group according to real employee reviews?

"Another great benefit is that you will own your business and can leave it to your children to take over when you retire." ((in 567 reviews)); "Good Pay and bonuses." ((in 366 reviews)); "The best part of working for Farmers is the great people you meet while working there." ((in 330 reviews)); "Great training and I mean great!" ((in 203 reviews)); "Extremely flexible and good work life balance" ((in 194 reviews))

What are the cons of working at Farmers Insurance Group according to real employee reviews?

"The management was poor and understaffed" ((in 274 reviews)); "Upper management had a little rough patch, but I noticed that they've since hired new people to set the course straight again." ((in 95 reviews)); "The District Managers have been relationship driven and were successful in that dynamic" ((in 91 reviews)); "Lower level employees have seen cuts to almost everything to compensate for the financial losses poor leadership continues to incur for years." ((in 87 reviews)); "Commission is only so much." ((in 81 reviews))

Skip to content Skip to footer

Notifications

Farmers Insurance Group

Farmers Insurance Group Customer Service Associate, Claims reviews

3.0

32% would recommend to a friend

(496 total reviews)

Raul Vargas

15% approve of CEO

29% positive business outlook

Ratings by category

3.4

Compensation and benefits

3.3

Diversity & inclusion

2.9

Work/Life balance

2.8

Culture & values

2.8

Career opportunities

2.1

Senior management

Customer Service Associate, Claims employees have rated Farmers Insurance Group with 3.0 out of 5 stars, based on 496 company reviews on Glassdoor. This indicates that most Customer Service Associate, Claims professionals have an average working experience there. Farmers Insurance Group is rated in line with the average (within 1 standard deviation) by Customer Service Associate, Claims professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

496 reviews

4.0

Jun 19, 2026

Positive work environment, but executive decisions are concerning

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

401k match, work environment, supervisor/manager assistance

Cons

Upper level executive decisions in recent years

2.0

Jun 4, 2026

Good pay but unrealistic expectations

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Good pay and great benifets.

Cons

Unrealistic expectations with no room for nuance.

2.0

May 22, 2026

Good pay and benefits, but micromanagement issues

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Pay is good, benefits are good, work is remote.

Cons

Micromanaging, constantly changing metrics that are difficult to meet with volume of work, you ask the same question and get different answers depending on who you ask.

Viewing 4 - 6 of 496 Reviews

Top companies for "Compensation and Benefits" near you

Liberty Mutual Insurance

3.8★Compensation & Benefits

Progressive Insurance

3.9★Compensation & Benefits

USAA

3.8★Compensation & Benefits

Travelers

4.2★Compensation & Benefits

Jobs at Farmers Insurance Group

Customer Service Associate: Kansas City, KS • Caledonia, MI • Oklahoma City, OK

Customer Care Representative (Hybrid - Kansas City, KS)

LICENSED Customer Care Representative (P&C License REQUIRED)

Remote

View job

Auto Claim Owner - Kansas City, KS • Oklahoma City, OK • Caledonia, MI • Phoenix, AZ • St. Louis, MO

Customer Service Representative

View all Customer Service Associate, Claims Jobs

Farmers Insurance Group reviews FAQs

Farmers Insurance Group reviews Farmers Insurance Group Customer Service Associate, Claims reviews

Farmers Insurance Group

Farmers Insurance Group Customer Service Associate, Claims reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Positive work environment, but executive decisions are concerning

Good pay but unrealistic expectations

Good pay and benefits, but micromanagement issues

Top companies for "Compensation and Benefits" near you

Jobs at Farmers Insurance Group

Farmers Insurance Group reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Jobs at Farmers Insurance Group

Farmers Insurance Group reviews FAQs