Is Farmers Insurance Group a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Farmers Insurance Group have rated their employer with 2.8 out of 5 stars in 280 Glassdoor reviews. This is a lower than average score with the overall rating of Farmers Insurance Group employees being 3.1 out of 5 stars. Search open Customer Service Representative Jobs at Farmers Insurance Group now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Farmers Insurance Group .

Does Farmers Insurance Group pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Farmers Insurance Group with 3.2 out of 5 stars based on 280 anonymously submitted employee reviews. This is 3.1% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Farmers Insurance Group.

What Farmers Insurance Group locations are top rated by Customer Service Representative employees?

Caledonia is the top rated Farmers Insurance Group location by Customer Service Representative employees. On the other hand, Farmers Insurance Group locations which have been rated the lowest by Customer Service Representative professionals are Olathe and Phoenix .

What are the top reviewed jobs at Farmers Insurance Group?

Insurance Agent (416) , Claims Adjuster (348) , Customer Service Representative (285) , Agent (137) , Agency Owner (113) , Producer (100) , Claims Representative (91) , Customer Service Representative (CSR) (77) , Insurance Sales Agent (75) , Agency Producer (66) , Farmers Insurance Agent (63) , Licensed Insurance Agent (63) , Sales Representative (57) , Insurance Producer (53) , Property Claims Adjuster (50)

What are the pros of working at Farmers Insurance Group according to real employee reviews?

"Another great benefit is that you will own your business and can leave it to your children to take over when you retire." ((in 567 reviews)); "Good Pay and bonuses." ((in 366 reviews)); "The best part of working for Farmers is the great people you meet while working there." ((in 330 reviews)); "Great training and I mean great!" ((in 203 reviews)); "Extremely flexible and good work life balance" ((in 194 reviews))

What are the cons of working at Farmers Insurance Group according to real employee reviews?

"The management was poor and understaffed" ((in 274 reviews)); "Upper management had a little rough patch, but I noticed that they've since hired new people to set the course straight again." ((in 95 reviews)); "The District Managers have been relationship driven and were successful in that dynamic" ((in 91 reviews)); "Lower level employees have seen cuts to almost everything to compensate for the financial losses poor leadership continues to incur for years." ((in 87 reviews)); "Commission is only so much." ((in 81 reviews))

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Farmers Insurance Group

Farmers Insurance Group Customer Service Representative reviews

2.8

54% would recommend to a friend

(280 total reviews)

Raul Vargas

43% approve of CEO

41% positive business outlook

Ratings by category

3.2

Compensation and benefits

2.9

Diversity & inclusion

2.8

Culture & values

2.5

Work/Life balance

2.5

Career opportunities

2.2

Senior management

Customer Service Representative/Customer Service Representative employees have rated Farmers Insurance Group with 2.8 out of 5 stars, based on 280 company reviews on Glassdoor. This indicates that most Customer Service Representative/Customer Service Representative professionals have an average working experience there. Farmers Insurance Group is rated 23% below average by Customer Service Representative/Customer Service Representative professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

280 reviews

2.0

Jun 16, 2026

Flexibility and time off overshadowed by pay concerns

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Some flexibility, lots of time off (but in a call center setting, they close out pto any time they think there might be a storm, so great if your not in the claims call center)

Cons

When the CEO takes in 8 million a year, but the grunts get a 2-4% increase… do better! Your employees dont have their job because they love you, they just want to eat… however consensus is Raul is ruining the company by going after high risk… high premiums, little paid claims

4.0

Jun 11, 2026

Good pay, but lack of accountability for mistakes

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pay is good here for the work you do

Cons

I don’t see a lot of retaliation for when someone does things wrong

1.0

Mar 24, 2026

Health Conditions? Keep Looking - This Job Isn't Safe for You!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Health Benefits and remote work !

Cons

- Management shows little regard for employees as individuals. (William Bentley) - Lack of work-life balance; expectations often extend beyond reasonable limits. - Employees are treated as numbers rather than people. -Lack of understanding that employees have lives outside of work. -Little to no empathy from leadership -looking for diversity in management, don't expect that in FWS.

Viewing 4 - 6 of 280 Reviews

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Farmers Insurance Group reviews FAQs

Farmers Insurance Group reviews Farmers Insurance Group Customer Service Representative/Customer Service Representative reviews

Farmers Insurance Group

Farmers Insurance Group Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Flexibility and time off overshadowed by pay concerns

Good pay, but lack of accountability for mistakes

Health Conditions? Keep Looking - This Job Isn't Safe for You!

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Jobs at Farmers Insurance Group

Farmers Insurance Group reviews FAQs

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