Is Farmers Insurance Group a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Farmers Insurance Group have rated their employer with 3.0 out of 5 stars in 74 Glassdoor reviews. This is a lower than average score with the overall rating of Farmers Insurance Group employees being 3.2 out of 5 stars. Search open Customer Service Representative CSR Jobs at Farmers Insurance Group now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Farmers Insurance Group .

Does Farmers Insurance Group pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Farmers Insurance Group with 2.9 out of 5 stars based on 74 anonymously submitted employee reviews. This is 12.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Farmers Insurance Group.

What are the top reviewed jobs at Farmers Insurance Group?

Insurance Agent (416) , Claims Adjuster (348) , Customer Service Representative (285) , Agent (137) , Agency Owner (112) , Producer (100) , Claims Representative (91) , Customer Service Representative (CSR) (77) , Insurance Sales Agent (75) , Agency Producer (66) , Farmers Insurance Agent (63) , Licensed Insurance Agent (63) , Sales Representative (57) , Insurance Producer (53) , Property Claims Adjuster (50)

What are the pros of working at Farmers Insurance Group according to real employee reviews?

"Another great benefit is that you will own your business and can leave it to your children to take over when you retire." ((in 587 reviews)); "Good Pay and bonuses." ((in 354 reviews)); "The best part of working for Farmers is the great people you meet while working there." ((in 327 reviews)); "Great training for a new agent in P&C side of the business when I started in 2003 everybody was really helpful." ((in 224 reviews)); "Extremely flexible and good work life balance" ((in 196 reviews))

What are the cons of working at Farmers Insurance Group according to real employee reviews?

"The management was poor and understaffed" ((in 274 reviews)); "Horrible upper management." ((in 92 reviews)); "The District Managers have been relationship driven and were successful in that dynamic" ((in 92 reviews)); "Commission is only so much." ((in 88 reviews)); "Lower level employees have seen cuts to almost everything to compensate for the financial losses poor leadership continues to incur for years." ((in 85 reviews))

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Farmers Insurance Group

Farmers Insurance Group Customer Service Representative CSR reviews

3.0

32% would recommend to a friend

(74 total reviews)

Raul Vargas

8% approve of CEO

30% positive business outlook

Ratings by category

3.1

Diversity & inclusion

3.1

Work/Life balance

3.0

Career opportunities

2.9

Compensation and benefits

2.6

Culture & values

2.3

Senior management

Customer Service Representative (CSR) employees have rated Farmers Insurance Group with 3.0 out of 5 stars, based on 74 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Farmers Insurance Group is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

74 reviews

4.0

Nov 20, 2021

Working for Farmers

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Casual work environment. Great boss who understands the needs of employees.

Cons

Work can get tedious and boring at times.

3.0

Oct 6, 2021

Depends on Agent

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good Hours, kind Customers, okay training

Cons

The Agent I worked for was terrible should not be running a company and had anger issues

4.0

Sep 2, 2021

Great

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great work environment, love my office

Cons

There are no downsides for working here

Viewing 64 - 66 of 74 Reviews

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Farmers Insurance Group reviews Farmers Insurance Group Customer Service Representative (CSR) reviews

Farmers Insurance Group

Farmers Insurance Group Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Working for Farmers

Depends on Agent

Great

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