Does FedEx Custom Critical pay their employees well?

According to anonymously submitted Glassdoor reviews, FedEx Custom Critical employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at FedEx Custom Critical. This rating has been stable over the past 12 months.

How satisfied are employees working at FedEx Custom Critical?

36% of FedEx Custom Critical employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FedEx Custom Critical 3.3 out of 5 for work life balance, 3.2 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at FedEx Custom Critical?

Independent Contractor (6) , Owner Operator (6) , Truck Driver (6) , Sales (4) , Sales Specialist (4) , Customer Service Representative (3) , Driver (3) , Fleet Planner (3) , OTR Straight Truck Driver (3) , OTR Truck Driver (3) , Sales Account Manager (3) , Account Manager (2) , Air Expedite Agent (2) , Contractor (2) , In-flight Control Agent (2)

What are the pros of working at FedEx Custom Critical according to real employee reviews?

"The benefits are great." ((in 16 reviews)); "over great pay was Great!!!" ((in 15 reviews)); "Nice building and fun co" ((in 5 reviews)); "Good total benefits including abundant time off." ((in 5 reviews)); "The Work/Life Balance is good, that's about it." ((in 4 reviews))

What are the cons of working at FedEx Custom Critical according to real employee reviews?

"Upper management could care less." ((in 4 reviews)); "Only way to make real money is to be part of management" ((in 4 reviews)); "Awful leadership." ((in 3 reviews))

What are employees saying about FedEx Custom Critical layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FedEx Custom Critical layoffs and their outlook for job security at FedEx Custom Critical in 2026.

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FedEx Custom Critical

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FedEx Custom Critical reviews

3.2

36% would recommend to a friend

(118 total reviews)

Ramona Hood

24% approve of CEO

32% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

2.8

Compensation and benefits

2.7

Senior management

2.4

Career opportunities

FedEx Custom Critical has an employee rating of 3.2 out of 5 stars, based on 118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FedEx Custom Critical employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

118 reviews

4.0

Sep 28, 2015

dispatcher

White glove dispatcher

Recommend

CEO approval

Business Outlook

Pros

Good benefits and lots of training.

Cons

Pay does not always meet with job requirements.

2.0

Sep 19, 2015

Can be a bad place to work.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

On site exercise facility in a nice huge building. Security is there on site 24 hrs a day. Virginia (the CEO) and the Executive Leadership Panel are all great people.

Cons

Bad management. Quality is a big grey area, this dept should be completely restructured . There is A lot of favoritism and Lack of guidance from select supervisors. These people pretend to be professional. Most of the people that work here are great but there are a number of hateful individuals who will go out of their way to be obnoxious. There is little to no room for advancement. The systems are outdated by far (DOS). It's a very very stressful and demanding job but the pay is a joke.

4.0

Sep 14, 2015

Surface Expedite

Dispatcher

Recommend

CEO approval

Business Outlook

Pros

Good co-workers. Fun, most of the time.

Cons

Can be stressful. Not always enough leadership around.

Viewing 94 - 96 of 118 Reviews

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dispatcher

Can be a bad place to work.

Surface Expedite

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