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      FedEx Office

      Part of FedEx

      Engaged Employer

      FedEx Office reviews

      3.6

      66% would recommend to a friend

      (3,752 total reviews)
      avatar

      Brian D. Philips

      67% approve of CEO

      52% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Culture & values

      3.6

      Compensation and benefits

      3.5

      Career opportunities

      3.2

      Work/Life balance

      3.2

      Senior management

      FedEx Office has an employee rating of 3.6 out of 5 stars, based on 3,752 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FedEx Office employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      1.0
      Sep 24, 2019

      Horrible

      Lead consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Doesn't look terrible on your resume'

      Cons

      • Insane amount of responsibilities for the rather meager pay. By comparison I work at another company's retail store now, have about 1/3rd the responsibilities, and make $1.10 an hour more. Also, I don't have to physically make the company's products, aggressively accost customers, or be an on-site technician for the printers and other technology customers use and break every day. • Always understaffed. For example when I quit my store's manager also quit and they still haven't replaced her going on half a year later. Imagine being one of the people still working there and dealing with all of the responsibilities of a manager but for no extra pay. • Terrible work/life balance. So for example I constantly would be forced to close one day and open the next. Probably the most egregious experience was the day I was forced to work from 7 am to 9 pm and I was the only one there so I got zero breaks (not even a lunch) the entire time. • Useless tuition program. Why even have a tuition program if no one has access to it? • Technology is extremely dated and absurdly complex. Think a Windows 95 user interface and extremely slow DSL connections. It was so funny because the store's server had a t1 connection but for some insane reason we had to use the worst DSL possible for the computers we had access to. • Management, and by proxy you, will often have no idea how to use the company's software in no small part due to inadequate training. You will be forced to console Karen-tier customers while having no idea how to get their very specific request for their order to be input into the system. Then when you try to download the guide for that specific part of the software it literally takes 20+ minutes to download because, again, super garbage DSL. • 10 minute breaks (which you often won't get) and unpaid 30 minute lunches. I genuinely don't know how they get away with the whole zero breaks thing. • Upper management has no regard for anything other than the bottom line. One time I witnessed upper management send a guy to our store for the sole purpose of threatening our manager with making sure we were following proper cyber security protocols. They didn't explain why he was coming before he visited the store though, and our manager thought she was getting fired all the way up until half way through his meeting with her. I personally watched her uncontrollably sobbing while talking to him in her own office. • I don't know what else to write but I would highly encourage you to seriously consider not working for Fed-Ex Office. You deserve so much better.

      3.0
      Apr 4, 2019

      Metrics driven company

      Center consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great regular customers - You get the opportunity to consult/help with some very interesting people/projects. -Decent hours -Decent Benefits (Health, Vision, 401k, stock purchases, school reimbursements)

      Cons

      - There is a major disconnect between upper management and regular employees. -Management has no idea what it's like to be a customer facing employee and expect you to use the same talk track with every customer regardless of what there needs are. -Having to offer products that you and the customer are well aware they dont need. -Frequent employee turnaround due to stressful work enviroment -Promotions are few and far between. Employees are promoted based on how well they can schmooze with management as opposed to their knowledge and sales numbers. -I've seen new hires get a management position over a more qualified seasoned employee numerous times, I'm assuming this is due to "metrics" and an attempt to keep payroll down. -Stores are frequently understaffed. -Management implements policies that seem silly without explaining why.

      5.0
      Oct 26, 2018

      Senior Recruiter

      Senior recruiter
      Recommend
      CEO approval
      Business Outlook

      Pros

      The culture and people in my department, as well as many other areas of the company, are the best I have ever experienced. Although the benefits may not be considered the best on the market, they extremely good and competitive and also some of the best benefits I have had outside of the military when you look at the total package. Fair hiring practices are a huge priority for the HR and recruiting team and that was great to see. There is a lot of push to be more competative with some of the wages. It is an extremely colaborative environment focused on continuous improvement. A lot of the managers really empower the employees on the corporate level. Work life balance is fantastic at the corporate level, although their PTO policy could stand some improvements. The leadership in my department were all as good as it gets and the senior leadership are really fantastic as well. The CEO remembers almost everyone.

      Cons

      Although I was fairly compensated for my experience and in comparison to most of the market in my area, pay is definitely an issue for some corporate positions as well as quite a few of the field markets. In the corporate side where there is a lack in pay, in many cases is definitely made up by a great culture, so it will really depend on whether you are driven by money or work environment. There are quite a few areas of the organization that are understaffed both in the field and corporate based on the workload, but mostly in the field. Many field managers will make the complaint that they do not have time to help, coach and mentor the people and many of the people will complain that they are not helped, coached or mentored. So it is easy to see there is some disparity there which reflects in many of the glassdoor reviews. It is not like this throughout the organization, but rather in pockets. Career growth can be difficult at times not because they do not want to promote from within, but because there is a lot of tenure. A lot of people love it there so they do not leave. It is also EXTREMELY competitive. There are a lot of very intelligent and talented people in the organization and you have to really step your game up if you are going to progress. It is a very large organization so the amazing culture you see in some areas is not always seen in others, but I think this is normal with any large-scale organization.

      Viewing 31 - 33 of 3,752 Reviews
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      Glassdoor has 3,833 FedEx Office reviews submitted anonymously by FedEx Office employees. Read employee reviews and ratings on Glassdoor to decide if FedEx Office is right for you.