FedEx Office reviews

The customers make this job almost unbearable most days. They expect us to drop everything we are doing to run their projects while they wait, and piss and moan when we tell them we need to place an order for a later time. We are expected to say "yes we can" to every order, but this is physically impossible sometimes. When the customers arnt pressing us for due times, we have the idiots that cant find the big green start button on the copier, or seem to think that the fax is some cutting edge piece of technology that will explode if they press the wrong button. Seriously, I dont understand how some of these people have made it though life without just trying something before flagging us down to show them how to make a copy. The company is getting a corporate squeeze placed on it, and it doesnt matter how well we do each month, one mess up is all it takes to ruin all of our scores. Its not "you got 98% good job" its "You missed 2% how can we improve?" We get audited on EVERYTHING, all the way down to how long we take to process a fedex package.

Senior executives don't have a clue what goes on in the field. They do not listen to needs of the field and the task saturation is overwhelming. Too many balls to juggle and not enough arms. There are two many metrics being looked at and ones you are being held accountable to.