FedEx Office reviews

3.6

64% would recommend to a friend

(3,769 total reviews)
avatar

Brian D. Philips

65% approve of CEO

51% positive business outlook

FedEx Office has an employee rating of 3.6 out of 5 stars, based on 3,769 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FedEx Office employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
1.0
May 23, 2009
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits; reasonable management opportunities

Cons

FedEx has essentially deformed the "copy shop around the corner" into a hemorrhaging acronym-laden abomination. Employees are paid far too little considering the knowledge required to adequately perform all expected duties. Prior to last summer you could expect a revolving door of coworkers, only now the door traffic flows in one direction due to a nationwide hiring freeze. What was already a lukewarm staff serving a hyper-stressed, deadline driven clientele of business professionals is now a skeleton crew barely keeping the counter line hordes at bay. Expect no assistance from upper management. Instead of focusing on reducing turnover, cutting costs and recognizing productive employees, corporate office prefers to focus on where to place staplers and rubber bands, or the correct way in which to place sheet after sheet of unnecessary job information drivel in customer orders. Endless reports and metrics with names like "SQI" and "VOC" tell each store just how miserably they are failing, and monthly district manager visits give one a sense of just how quickly this ship is sinking.

2.0
Feb 2, 2017

Customer Service Representative

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is flexibility and it is a low pressure job where you won't really get bored as there are different things to be doing all time, in shipping, receiving and printing/self-serve help

Cons

Management is incompetent in many areas with no grasp of the realities of the situation on the floor and oftentimes you are short-staffed due to people calling in sick. Other employees are often not trained in all parts of the business so are unable to help with everything.

2.0
Sep 13, 2013

Unorganized and chaotic.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Helping customers create their memories. Great colleagues aside from upper management.

Cons

Poor pay. No recognition for hard workers. Lack lustre benefits. Long hours and lack of support.

Viewing 3577 - 3579 of 3,769 Reviews

Glassdoor has 3,850 FedEx Office reviews submitted anonymously by FedEx Office employees. Read employee reviews and ratings on Glassdoor to decide if FedEx Office is right for you.