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      Federal Student Aid

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      Federal Student Aid reviews

      2.8

      22% would recommend to a friend

      (31 total reviews)

      Jim Manning

      16% approve of CEO

      20% positive business outlook

      Ratings by category

      3.4

      Compensation and benefits

      3.1

      Diversity & inclusion

      3.1

      Work/Life balance

      2.7

      Culture & values

      2.7

      Career opportunities

      2.6

      Senior management

      Federal Student Aid has an employee rating of 2.8 out of 5 stars, based on 31 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Federal Student Aid employee rating is 23% below average for employers within the Government & Public Administration industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      31 reviews
      1.0
      Jul 20, 2021

      Beware

      Mpa
      Recommend
      CEO approval
      Business Outlook

      Pros

      The new leadership as of 2021, Cordray is refreshing. Finally someone who cares about borrowers.

      Cons

      Too much nepotism and the hiring of former industry executives.

      3.0
      Feb 11, 2021

      FSAIC Customer Service Rep

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay in the region. The work is not hard, just repetitive. There were some awesome people that I worked with.

      Cons

      Scheduling seemed unfair when requesting time off or schedule swapping. Overtime since I had started the job metrics kept increasing which meant it became stressful overtime because of the demands in statistics. There was quite a big amount of favoritism in my call center. It's quite hard getting a spot where they may work with you if you plan on being a student while having that job. The balance of work and life feels uneven where you feel like work takes a big part of your energy.

      Viewing 16 - 18 of 31 Reviews
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      ReviewsFederal Student Aid reviews

      Glassdoor has 34 Federal Student Aid reviews submitted anonymously by Federal Student Aid employees. Read employee reviews and ratings on Glassdoor to decide if Federal Student Aid is right for you.