Ferguson reviews

Bought out by Trian fung management who are a private equity company. Became micromanaged. No decision making ability. Continuously heard about our shareholders and not our customers. Fired the best showroom manager I have had. Hired someone from Home Depot who wants clerks and not sales consultants. Was lied to by all of upper management.

Using 18 different softwares to log the same information just in different systems. Bosses don't know how much you actually do in a day. Training is extremely long yet unproductive. You can't use your personal time, that's only for family emergencies. You have to use your vacation time. You are expected to go on &off que at exactly the right times. They grade your calls. You get perk points for your on que time being met, no missed calls, and logging every call. But you can't get any overtime without prior approval which you can't get so you better not get a call too close to being off or your in trouble one way or another. I had a system I couldn't use &even though I was meeting all my other goals since I couldn't log calls in that particular system for over a year I didn't get any accommodation or leeway and never got the perks for meeting all the goals, even though it was an I.T. issue and not my fault.