Is Ferguson a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Ferguson have rated their employer with 3.1 out of 5 stars in 58 Glassdoor reviews. This is a lower than average score with the overall rating of Ferguson employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Ferguson now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Ferguson .

Does Ferguson pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Ferguson with 3.3 out of 5 stars based on 58 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Ferguson.

What are the top reviewed jobs at Ferguson?

Inside Sales Representative (279) , Warehouse Associate (117) , Counter Sales Representative (74) , Inside Sales (72) , Outside Sales Representative (72) , Sales Associate (67) , Branch Manager (54) , Project Manager (45) , Showroom Consultant (42) , Sales (39) , Sales Support Representative (36) , Sales Representative (33) , OUTSIDE SALES (32) , Customer Service Representative (31) , Inside Sales Associate (29)

What are the pros of working at Ferguson according to real employee reviews?

"Great benefits and gives you plenty of breathing room to do your job while also having your back when needed." ((in 293 reviews)); "Great people and very supportive." ((in 206 reviews)); "Pay is good but def not worth it for what you give up; your life!" ((in 156 reviews)); "Great environment and culture." ((in 87 reviews)); "Great coworkers and customer relations" ((in 62 reviews))

What are the cons of working at Ferguson according to real employee reviews?

"Poor management and siloed de[artments" ((in 185 reviews)); "Long hours and stressful but worth it if you know your worth and ask for it." ((in 121 reviews)); "managers don't know how to resolve conflict in the office and let people walk all over them" ((in 71 reviews)); "There was no training before but this issue will be fixed as they transition from Triologie." ((in 54 reviews)); "There is some disconnect between upper management and local but it’s to be expected at a larger company." ((in 48 reviews))

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Ferguson

Ferguson Customer Service (CSR) reviews

3.1

51% would recommend to a friend

(58 total reviews)

Kevin Murphy

58% approve of CEO

55% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Career opportunities

3.3

Senior management

3.3

Compensation and benefits

3.2

Culture & values

2.7

Work/Life balance

Customer Service (CSR) employees have rated Ferguson with 3.1 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Ferguson is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

58 reviews

1.0

Dec 20, 2012

ferguson ent.

Account manager

Recommend

CEO approval

Business Outlook

Pros

not that much. don't recommend

Cons

bad hours, less than average salary, not much room for advancement

4.0

Aug 5, 2012

Good experience

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good people, nice way to work your way up

Cons

Frustrating at times, stay close with management

3.0

Mar 18, 2011

Good place to learn work ethic

Account manager

Recommend

CEO approval

Business Outlook

Pros

Hard working people (The ones that are left). Most of the employees are willing to help you at the drop of a hat.

Cons

With what is going on in the economy even the General Managers do not know what may be coming down. Salaried employees are used and abused for time. There are too many mandatory this and mandatory that’s leaving employees very tired and having not much family life. The hourly employees get paid for extra time so they have the salaried help put in many, many hours with no compensation. 42K divided by the hours I put in gave me an hourly rate of somewhere around $16/hour. I made that hourly rate 20 years ago.

Viewing 55 - 57 of 58 Reviews

Jobs at Ferguson

Customer Service Representative

Sales Support Representative

Sales Support Representative

Showroom Customer Service Representative

Customer Service Manager

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Ferguson

Ferguson Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

ferguson ent.

Good experience

Good place to learn work ethic

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