Is Ferguson a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Ferguson have rated their employer with 3.1 out of 5 stars in 58 Glassdoor reviews. This is a lower than average score with the overall rating of Ferguson employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Ferguson now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Ferguson .

Does Ferguson pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Ferguson with 3.3 out of 5 stars based on 58 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Ferguson.

What are the top reviewed jobs at Ferguson?

Inside Sales Representative (279) , Warehouse Associate (117) , Counter Sales Representative (74) , Inside Sales (72) , Outside Sales Representative (72) , Sales Associate (67) , Branch Manager (54) , Project Manager (45) , Showroom Consultant (42) , Sales (39) , Sales Support Representative (36) , Sales Representative (33) , OUTSIDE SALES (32) , Customer Service Representative (31) , Inside Sales Associate (29)

What are the pros of working at Ferguson according to real employee reviews?

"Great benefits and gives you plenty of breathing room to do your job while also having your back when needed." ((in 293 reviews)); "Great people and very supportive." ((in 206 reviews)); "Pay is good but def not worth it for what you give up; your life!" ((in 156 reviews)); "Great environment and culture." ((in 87 reviews)); "Great coworkers and customer relations" ((in 62 reviews))

What are the cons of working at Ferguson according to real employee reviews?

"Poor management and siloed de[artments" ((in 185 reviews)); "Long hours and stressful but worth it if you know your worth and ask for it." ((in 121 reviews)); "managers don't know how to resolve conflict in the office and let people walk all over them" ((in 71 reviews)); "There was no training before but this issue will be fixed as they transition from Triologie." ((in 54 reviews)); "There is some disconnect between upper management and local but it’s to be expected at a larger company." ((in 48 reviews))

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Ferguson

Ferguson Customer Service (CSR) reviews

3.1

51% would recommend to a friend

(58 total reviews)

Kevin Murphy

58% approve of CEO

55% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Career opportunities

3.3

Senior management

3.3

Compensation and benefits

3.2

Culture & values

2.7

Work/Life balance

Customer Service (CSR) employees have rated Ferguson with 3.1 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Ferguson is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

58 reviews

3.0

Jun 22, 2023

Decent Company

Account manager

Recommend

CEO approval

Business Outlook

Pros

Fast access to information, pretty reasonable timeframe for getting necessary resources.

Cons

Difficult to get anywhere with HR related issues.

3.0

Jun 19, 2023

Can Be rewarding

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Can be rewarding with the right branch and managers. Spend time training and sending you on trips.

Cons

Not a lot of support, the people at the bottom and treated poorly and the outside sales and managers are rewarded very often.

3.0

Jun 5, 2023

No

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Plenty of things are done well

Cons

It’s alright; good company - gap in jobs

Viewing 13 - 15 of 58 Reviews

Jobs at Ferguson

Sales Support Representative-Commercial

Showroom Customer Service Representative

Customer Service Representative

Showroom Customer Service Representative

Sales Support Representative

Ferguson reviews FAQs

Ferguson reviews Ferguson Customer Service (CSR) reviews

Ferguson

Ferguson Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Decent Company

Can Be rewarding

No

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